Allow us to move or delete Cardio Load prompt

[BonBon7]

There is a new Activity called Cardio Load on my home page and I cannot move or delete it. I don't care about it. I want to see my Steps on the top of the list and now I can't see them because of this new Activity and the size of my iPhone mini. This is ridiculous.

Moderator Edit: Clarified subject

[SaraKate]

I understand how to disable that, what I am saying is that I HAVE disabled
that, and that the prompts/suggestions still load on the home page when I
open the app on my phone. It seems like it would be the simplest of fixes
to make so that when you disable the cardio load it also disables the
prompts, but it does not.

[SunsetRunner]

I HATE the target messages! First of all, I don't need the motivation and secondly, they always wrong. Please give us a way to opt out!

[Fastfred1959]

Try resetting your Fitbit and then follow the steps on page 12 of the posts. I did this and have not had a prompt in 11 days. The main reason Fitbit won't advise you on how to do this is they think the cardio load is the best feature they have done in a long time. That shows you how out of touch they are with their users. It takes a real person to admit they made a mistake and their ego won't allow them to admit this huge mistake. 

[Bonniebonnie]

@Fastfred1959

I've followed those instructions every week for a month now. It always comes back a week after deleting the data. As soon as it collects enough data, it will prompt again. I've done it many times already. I'm sick of it.

[ASHA10]

Yup. I can't make it work either.

[Flindo]

Yes please remove this feature or make it optional. I did nearly 40,000 steps yesterday and apparently I am ‘at risk of undertraining’ the feature is annoying, inaccurate and potentially dangerous. I didn’t ask for it and I can’t even close it as the little x has stopped working. Why haven’t you done anything about it yet? 

[Bexielou]

After getting a new fitbit it took a week and the cardio load prompt came back. It is not only useless and annoying but also wildly inaccurate and dangerous. Not that I pay attention to it but as someone who does three hiit and one strength class a week do not come and tell me my load is low and I need to work harder. Firstly, don't tell me anything, insights are not required, secondly allow me to delete, thirdly, fix your algorithm. I would have thrown my fitbit in the bin because of this but the new one was a free replacement. 

[guitargrrl]

For me, I thought cardio load would keep me motivated initially, but it seems like the feature is severely flawed. I would get a message that I was overtraining on one day, do my regular workout and get in 15K steps anyway that day, go to sleep, and wake up with a message that I was undertraining. Rinse and repeat. I don’t understand this logic. I turned off the feature, yet like everyone else, the annoying notification won’t go away. 

[Lili-94]

There are effectively variations of the TRIMP algorithm that would be more
accurate, but they require access to sensitive personal (medical) data that
Google/Fitbit doesn't want to have to store. That part is perfectly
legitimate. But given that the non-tuned algorithm is not very accurate,
but that the inaccuracy (and the prodding) seem to be generating a lot of
stress for Fitbit users, many of whom may be looking for alternatives, it
would seem like such an easy fix to allow us to remove that "feature". I'm
sure the Google/Fitbit marketing teams think it's wonderful, so probably
the only way to get some attention will be to bring our comments to the
sites where they review and sell Fitbit.

[KirstyLouNZ]

This is the response I have just got from Fitbit support… so basically nothing is being done until enough people vote on it… so frustrating!!! 

 

[MarkEvans]

Bummer. This Product Feature request currently has 429 votes, putting it on Page 7 of the suggestions (see https://community.fitbit.com/t5/Product-Feedback/idb-p/features/tab/most-kudoed/page/7 -- make sure you sort by "Top").

Although this bug is amazingly annoying and yet SO easy to fix, if Google goes by that priority list, they will sit on this forever.

[Zzcc0000]

I raised a query about this through the online chat, and received an email from Customer Support.  The info they provided was unhelpful.  Now that I've calmed down, I've tried to respond appropriately to obtain a helpful answer - and using the 'reply' button, I received the message 'You have emailed an address that is no longer being monitored.'   (This is the second time this has happened to me.)  I’ve tried forwarding the email to them by re-entering the address that was provided (in case there was some sort of corruption 'behind the scenes'), with the same result.  Does anyone have any alternative email address I could try, please?  Many thanks.

[MimiJong]

I am also very annoyed but this "feature". After trying the "fix" i can't even X it away any longer. Even if Fitbit doesn't want to remove it completely, at least give us the option to toggle it on or off and let people choose themselves. 

[Jennie_S]

Another vote to remove this message. It's annoying and feels like shaming. I don't mind the cardio load tile but I don't need the daily judgement. No matter what I do I'm either needing to get back on track or training too hard. It doesn't even align with the daily readiness score. 

[Juliann46]

I've got tired of the cardio load prompt message popping up every time I look at the app, even though I have that tab turned off. So I've decided to end my premium subscription when it expires,  and will look for a different fitness band when I need a new one. Such a shame as I used to find it helpful, but an unwanted message that is no use to me has changed my experience. Is it so difficult to make the message optional? 

[PhilipS71836]

Please please let us opt out of the cardio load nonsense. Not only is it annoying but it useless and bears no relation to my goals. I’ve taken to training when it tells me not to just to spite it. 

[Bexielou]

Hahahaha @PhilipS71836 I'm the same! It's giving me... You might want to slow down. I actually told it where to go out loud and went to a workout class. Even the readiness score I thought was total nonsense as it never seemed to resemble anything sensible! I commented on the app store and they told me to comment here... So we shall continue to spam the board. 

[Cheezel]

The cardio load message should be an optional metric, just like everything else on the dashboard. Even in notification format, it should pop up at most once per day - in the morning - rather than constantly throughout the day. Message accuracy and consistency needs to improve. The target cardio load range changes for no apparent reason within a short space of time. Even the wording within a notification gives mixed messages: "You've been maintaining fitness recently... aiming for 38 to 81 cardio load today will help you get back on track to improve your cardio fitness."

[VanMac1253]

Cardio Load is a joke!  First, Fitbit cannot explain how it is calculated, or what the range is.  I have the cardio load toggle turned off, but I still get the shaming message every morning.  Not only is it annoying, but it is woefully out of step (pun intended) with us users.  It uses the word "train" which presupposes that it knows my fitness goals.  Wrong.  For example, I am a 61 year old female, who is in good shape and I exercise six days a week.  This weekend I had 324 zone minutes, since I jogged a combined 11 miles. I was feeling pretty good about my accomplishment.  But no, I wake up this morning and fitbit  tells me that I am at risk for "undertraining", and that I need a cardio load of up to 170 to "get back on track".  WTF?  What is it that it thinks I'm training for?  A marathon?  A triathlon?   And on the days that it seems to catch up with my activity, it tells me I'm at risk for overtraining and to back off.  The idea that I need to improve my Cardio Fitness is just annoying since it already is "Excellent" according to Fitbit itself.  PLEASE LET US REMOVE THIS ARROGANT, SHAMING AND WORTHLESS MESSAGE!

[Kathleen5]

Good morning:

Do you care what your customers want?  This cardio load notification is annoying and unnecessary.  Why do you not give us the option of turning it off?  Do better. 

[candace626]

I hate the cardio load notification. I have the feature turned off and have deleted my cardio load data, but it always comes back. I tried using the feature and I found it inaccurate and demotivating. It would say “you’re at risk of overtraining, rest!” And then “you haven’t done enough and are off track” the next day. Please let us turn off this annoying notification if we don’t want to use the flawed cardio load setting! 

[chrissyw]

I too hate cardio load tile. Tells me I'm at risk of overtraining when I'm fine, at risk of under training when in bed with the flu. Don't care, don't want to see it, it is worse than useless. Why can we not delete ANY features we find unhelpful?

[MaliceAlice]

The prompt should be disabled if users remove cardio load from their home page. It should have been designed that way to start with.

[Jpepper]

so, there are over 400 people commenting on this thread saying how annoying this feature is, and I’m adding my voice. Why won’t Fitbit respond? It should be easy to turn off a feature, especially one that nobody wants. Please do it!

[reachfulhp88]

I agree, the fact we cannot remove this notification on the front page of our FitBit app is INSANE. I have deleted the data at least 10 times in the last two months and nothing works. We need the ability to remove this!!!!!!