Allow us to move or delete Cardio Load prompt

[BonBon7]

There is a new Activity called Cardio Load on my home page and I cannot move or delete it. I don't care about it. I want to see my Steps on the top of the list and now I can't see them because of this new Activity and the size of my iPhone mini. This is ridiculous.

Moderator Edit: Clarified subject

[tressalynne]

I've been trying (to no avail) to turn off the persistent 'cardio load' reminders. That's not why I'm using the tracker. PLEASE let us turn things like this one or off completely! 

[miminaz]

Hello,

I ditched my pixel watch for about a month. Fitbit app has had an update in
that time, and I'm now not seeing the cardio load prompts. Granted I only
put the watch back on a couple days ago, but hopefully the app update has
solved this .

[BreeDee909]

I have completely given up on this being fixed.

I go for an 8 km run and that stupid message still pops up, asking if I'm "ready to hit my fitness target" for the day. Sorry, is running 8 km not enough?

I've begun researching other fitness trackers. This is absolutely ridiculous.

[CardioLoadSux]

Not sure how many people have to comment over the course of months to figure out how to change this. I feel like no one really wanted this cardio load feature. It's close to pushing me away from Fitbit, which I have used for almost a decade at this point. I like the actual fitbit device, but this cardio load feature is ridiculous. 3 hour hike "YOU ARE OVER TRAINING". Next day I rest, "YOU ARE AT RISK OF UNDER TRAINING". It feels like Google/Fitbit have decided to gaslight us. I am learning to ignore this feature and just train for my own goals and not some AI bull-shirt...lol, but it seems hilarious that I have to adapt to ignoring it. If you wanted more of my money, you would just charge me to turn off this feature and at this point I would pay at least $5 month just to escape this gaslighting AI. 

In general, we are constantly bombarded by notifications and do not need more. You have customers begging you to fix this. Just let us move it to the bottom. Just email me about my cardio load and let me use the app in peace. At least I can ignore the emails. Just let us move it to the bottom or turn off the feature. 

I've tried the negative motivation in my own life for a long time. It doesn't really work. BUUUUUT, for the love of all, please, just let us berate ourselves in our own heads. I don't need my smart watch chiming in. 

[Juliann46]

My fitbit app had an update  and for a couple of days I didn't get any cardio load messages. Hooray, I thought, they've fixed it, I don't have to research alternative trackers that don't send me pointless,  demotivating messages about a feature I'd toggled off. Then this morning the message returned.  Not happy. Why has it taken soooo long to sort this? All I ask is that if we don't choose to use the cardio load function we don't get the messages. There are no messages about other functions that are not turned on, why this? I'm back to researching alternatives.

[Lucille2020]

The notifications are not only unhelpful, they are often nonsensical!  And on top of that most of the time when I try to hit the x and dismiss the dumb suggestions, it doesn’t work.  This after turning off cardio load notifications and deleting the data.  How hard could this be to fix?  This is so irritating that I’m researching other options.  

[SunsetRunner]

Here is an official reply I received from a chat agent this morning:

"Regarding cardio notices, I'm sorry but there's no way to get rid or turn it off as it's a default feature of the app."

[SunsetRunner]

I know, right? 

I've noticed that many people in the Community Forum have been complaining about the cardio nag screens that continually pop up despite deleting all cardio data on a regular basis. 

If anyone at Google happens to read the Community Forum comments, NO ONE wants the nag notices since it was added last year, and EVERYONE hates it. Why does Google insist on keeping a feature that NO ONE WANTS?? At the least, it should be an option to opt out. Seriously.

[marugg]

Hi @LizzyFitbit, is there any update on this? 

Just today the app told me I am at risk of overtraining, I am on target, and am at risk of undertraining, all within the space of a hour or so. This feature is not helpful, or worse, could actively do people harm if they try to stick with what it suggests. I would suggest doing away with it completely, but at a minimum offering users the ability to switch it off. 

I am a long time FitBit user and I have a lot of love for the product, but with the direction the app has been headed in recent years I don't see myself sticking around for much longer, it's become progressively more frustrating to use. This Cardio Load box might be straw that breaks the camel's back for a lot of us. 

Thank you for passing this request to the FitBit team. Cheers!

[SunsetRunner]

Agreed!  Wrong notifications are much worse than no notifications at all.

Do it right, or take that option off completely!

[cpc54]

Yesterday I had shingles vaccination. I was advised by the nurse to take it easy today especially if I had a reaction to it. I did have a reaction not a bad one but enough to cause joint pain and flu symptoms. 

Fitbit has decided that my readiness is high and I need to step up to the mark. My readiness does not feel high and I'm going to listen to a health professional and not a poorly implemented algorithm. 

The amount of time the request to disable these shaming popups has been "under consideration" is ridiculous for what is a trivial change. I note that Fitbit labs are talking about new features. How about they fix the existing issues first?

[Alyab]

This will probably get removed for not contributing to the conversation, but in the most circular of stupidity, after reaching out through the help chat yesterday asking that my feedback requesting the removal of the cardio load feature be logged, I got this email from Fitbit support… which took me right back here. 

“Thanks for reaching out to the Fitbit Customer Care Team regarding the cardio load notification.

In line with this, please be informed that the cardio load notification has no option to turn it off as per our higher team. What we recommend is to submit a feature request to completely disable Cardio load in the Product Feedback Forum, for our engineering team notified on this. Thank you!“

If this is Google’s idea of intaking feedback, then there is little hope of change. 

[jumper1029]

I hate this useless notification. Not only is it constantly shaming people, you can’t remove it because the x button doesn’t work. The information is totally useless anyway. Improve my cardio load? WTH does that even mean. 
Get rid of it or at least allow people to opt out of it.

[sadietowns]

coming back to this thread months later to add once my premium subscription
runs out i’m getting a different fitness tracker. i’m appalled it’s taken
them this long to fix / these stupid notifications affect me so much one
minute telling me over training the next minute im under i’m so
disappointed with fitbit

[cyndeewillow]

Just an update: 
I started using Cardio Load again and this is what is happening now.
I am not an athlete. I just walk my steps (usually 10k) and do stationary bike most days for an hour. That's it. 
This is enough to elevate my heart rate enough to get active zone minutes.
So now, for days on end, if won't give me cardio load information but keeps telling me I need a recovery day. So I guess Fitbit wants me to stay in bed like an invalid today? I do not need to stop walking and cycling. Those are, in fact, what Fitbit considers lower intensity activities. Fitbit is a disaster. 

[ratty_ace]

I hadn't seen the pop-up for a few weeks and thought maybe it had FINALLY been removed after months and literally hundreds of complaints, but no, it's back. This morning it told me I had been pushing it lately and needed to rest, giving me a target of 1-4 cardio load. I dismissed it. It came back a while later saying my readiness is high and I should get moving to maintain my fitness with a goal of... 1-4 cardio load. Why on earth would the same target have such different messaging? This feature is unreliable nonsense. I'm recovering from major surgery, I care even less than normal what fitbit has to say about the cardio load I should be getting, yet it's going to continue to harrass me. This feature should never even have been launched, it's broken, it's only ever rude, and it's dangerous.

[cpc54]

Is anyone from Fitbit actually listening? Lots of complaints about this useless feature on Reddit as well as here. Switching to a different smartwatch or perhaps a smart ring when I can afford it. Shame because apart from Fitbit I like my Pixel 3 watch 

[Cefynques]

At risk of undertraining message this morning.
YES! Because I am having a Fibromyalgic flare and can hardly walk?
Get this sorted FITBIT

[SKramerDean]

YES. The cardio load for a swim is always zero due to the way HR is taken. ZERO. Thus, I’m “under training”.  Another post talks about the inaccuracy of the calculations. I agree. Until the quality of the data improves, these banners are annoying and demoralizing at best and dangerous at worst. 

[SunsetRunner]

Yep, the cardio nag notification returned for me this morning.  And the mobile app was acting wonky (couldn't log in my glucose numbers; had to do a cold boot on my phone).  Is this the beginning of the end?

[Ncdrew2]

I know everyone who has commented here really despises the reminders and messaging. But I looked at the list of requests and we are #12 (ranked by number of people voting for a specific change or request). The top ones have thousands of comments and this topic has less than 700. So I don't think anything is going to happen for quite a while, if at all. The only way this is likely to get elevated to an action status is if MANY more comments are logged in. So complain away! My latest complaint is that I took a trip to NYC and walked A LOT. I logged many miles of steps for three days. The app screamed at me for days to rest, I was supposedly in danger of getting hurt. After I slowed down for a few days the messages told me I was at risk of undertraining. Haha. Brilliant.

[Meg8987]

I agree with everyone here! I cannot believe it's been five months since the original comment was made and still no action has been made on FitBit's end. This is clearly a feature users want the option to remove. The suggestion to ramp up activity levels to "get back on track" even after days of heavy exercise are persistent. For anyone receiving these type of notifications that don't know how to listen to their bodies, these notifications can be dangerous. 

[LZeeW]

I turned this feature off.  I don't want to use it.  I deleted all old cardio load data.  I don't want or need multiple daily pop us for a feature that I don't use.  Make it stop.  Make this a priority.

[Dee95]

I get told I’m at risk of over training and should rest, immediately followed by you’ve been doing really well recently were increasing your target. Make you mind up which is it? 
ordered myself a new smart watch because I just can’t see it getting sorted and so very fed up with the unrequited pop up. 

[zoezoezoe]

Hi @LizzyFitbit - how long do feature requests typically stay at this status? It looks like there are many requests that have been “under consideration” for several years.

I’m pretty confident that no Fitbit features take several years to develop so why aren’t features moved to “not currently planned” if they’re really stale and haven’t ever been moved to being worked on? Or phrased differently why keep a really long backlog of items that you’ll likely never launch - it feels a bit misleading to users if it’s hard to infer from the “under consideration” status if a feature will ever be worked on?