Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[SuchADiva]

My question as well!!!??? 🤷🏻‍:female_sign:🤦🏻‍:female_sign:


Yesterday is history.
Tomorrow is a mystery!
Today is a gift!
That’s why we call it the present!
Enjoy your gift of today!
Blessings!

Cindy

[rrreuter]

Where did you find v3.90?

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Alftan]

Here is another complaint about this idiotic downgrade. Before I wanted to see how many steps I had each day. I clicked on steps and could scroll down for as far back as I wanted and see my daily number of steps for each day. Now some idiot decided it’s only one day!!! Then if I want to see each day I click on week but duhhh I can only see the days of that week. So we click on week to see days!! Oh yea that makes sense. So what happens if I click on month. I get the average steps for weeks. Like really!!!??? How does this make any sense at all. I will be sad to lose all of the history I have accumulated over the past 8 years or so but I can’t really see it in any way that makes sense so I guess I’m losing nothing moving to Garmin. Such a shame.

[Alftan]

You should complain to your insurance company. Since you can’t get the data you need anymore.

[corona50]

Amen sister!

Sent from my iPad

[annieb57]

In my online dashboard community page there is the option to export data.
I don't know how it works or what format it takes. I am just running an
export (as a test) but Google says it may take hours to prepare.

Then once you have the data you may be able to transfer to your new tracker.

BTW I'm thinking of going Garmin too.

[1Sue]

Please bring back the previous sleep timeline; the new one is very difficult to interpret!

[Advantent]

I found a fix for the sleep app out on several sites (Facebook, X ..). IT WORKS!! happy user again

[CRoberts75]

Please share, thank you.

[Tawnya61]

I also REALLY dislike the changes to the sleep feature, as does my husband. One of the main things I use it for is monitoring my sleep. The new set up is such a step backwards from where it had been! I can no longer view each stage separately. Also, the sleep timeline is so small and jumbled together, it is just not user friendly anymore. I am very disappointed. I have been giving it a chance for a couple weeks now and am just not interested in it anymore. I’m sorry to say, unless some of the features from before are brought back, I’m afraid my husband and I will likely be looking for a different device. I am sure we can’t be alone in this. 😔

[Advantent]

you need to search Facebook or X

[cookers]

Please share the fix.


Sent from Yahoo Mail for iPhone

[CRoberts75]

Unfortunately not on either. Got kicked off Twitter in the great purge,
never interested in FB.

[Clifford2rocky]

What would it take to get the new Fitbit owners to restore the essential sleep feature of Fitbit?  The new sleep monitor feature is ugly, awkward, useless, and very stupid.  The old one was very user-friendly and extremely useful.  I purchased well over a dozen of these devices for myself or family,  often, primarily for this useful component.  I used to think Google was a leader in useful computer based products— do something.  

[suzydew]

My original Fitbit finally gave out late in 2023 and I have an Apple Watch but I loved (past tensethe Fitbit sleep app so much that I bought another Fitbit and actually wear both.I thought info presentation was better on the Fitbit tracker than what comes with the Apple Watch, Plus the new inspire that I have the battery lasts for almost a week without a charge but this new sleep and everything display is just so awful, it makes me sad Fitbit would deliver something this hideous it’s almost like they hate their customers but I’m gonna make an effort to figure out the Apple Watch. it’s just so disappointing. I have to figure out a way to charge it before bedtime and it’s just an added bit of stress that I don’t need right now. Shame on your Fitbit for giving Customers such a lousy product change. 

[JkSmiff]

I know. It makes no sense.
I wish I had your positivity. Truly.
Thank you. Have a great day.

[LAFitB]

it no longer shows how much time I spent in each sleep zone. it shows the start and end time, but does not say "33 mins" of deep from 12am to 12:33am anymore. Please fix!

[LAFitB]

Yes, please bring back the old one or at least add the ability to shows how much time I spent in each sleep zone like the old one. it shows the start and end time, but does not say "33 mins" of deep from 12am to 12:33am

[BJEANW]

Bring back the old sleep graphs or create a new system like the old. Don't tell YOUR CUSTOMERS you can't fix this & don't tell US  YOUR USERS that it's better. IT'S GARBAGE.

[Beechflower]

Bring back the old sleep app or I’m gone

[sarapiepsblackb]

Where on Facebook?

Sent from Sara Piepmeier

[JkSmiff]

The prior method of viewing the sleep stats was much better. It was why I
purchased Premium. I won’t purchase Premium again. With this current
method it leaves no way for me to see what I want to see.

[hdemore111]

Yes!!!!!
Helen Demore

[carolejtnc]

Amen❣️❣️❣️❣️❣️❣️❣️


Sent from Yahoo Mail for iPhone

[JGal2024]

I have cancelled my Premium subscription that is done at the end of May. Just enough time to hold me over while I shop for a new Garmin!

Thanks Fitbit for your obtuse and condescending customer feedback - I write to express my dissatisfaction with the new sleep tracker and you respond by saying, "guess what, we've updated our new sleep tracker to be easier to read." For who?! I guess you didn’t  read my email at all - or just don’t care. This whole process has been insane. And we are just corraled into this community forum to ease the burden on your poor customer service staff that have been given no ability to actually serve customers. Whoever used to be in charge, please tell them I really loved and appreciated their product and customer service and it really added value in my life. To whomever is in charge now, not that you seem to care much, but I'm one less customer you have and one more voice out in the world spreading the word about how great Fitbit USED to be and is no more.

FYI - I sent an email a few weeks ago to Techradar to suggest they pick up the story, which they did. I don’t  know if my email had anything to do with it, but glad to see it. Its not the must in depth journalism, but it tells the story outside this teeny forum. Next step, reaching out to the editor at the Wall Street Journal. Fitbit, please consider listening to your customers. Don’t just try to wear us down. Most of us have checking our sleep tracker the FIRST thing we do every morning, so we are remembering how dissatsfied we are EVERY morning, first thing! This is not just going to fade away. Step up to the plate and DO something. Or at least communicate and ACKNOWLEDGE that we are unhappy rather than telling us how great the "Upgrade" is. Just be straight with us.