Let us delete in-app notifications/messages

[rubyrune]

This is clogging up my iphone. I have a year or more worth of useless Fitbit notification messages I'd like to shed. I saw a 'solved' notice in here from a year ago stating it was resolved by stating there is no solution. This is simply ignoring the myriads of request/votes of customer requests/concerns to fix it. Fitbit should have had a REAL solution by now and apparently do not. In reality this problem has not been resolved but simply is being ignored by the company/moderator. The solution 'solved' to put a vote in ideas does not address the real concern or issue at hand. What's the point of a community forum if Fitbit does not listen to its customers? The thread should have flagged Fitbit/moderator to produce a real fix, we're still waiting.

[BarbaLou]

Thank you Sugar. I plan to get the newest iPhone soon. I have a 6. The watch displays real time BPM on its face.

Sent from my iPhone.

[Sugar1924]

Your welcome, BarbaLou

Sent from my iPhone

[BevHammack]

I’m very displeased that I cannot delete Notification Messages in my FitBit Charge 2. Please update the App allowing me/is to delete unwanted Notification/Messages. Thank you in advance for revising/updating the App with a fix ASAP. 

[Wooker1]

Good luck with that request. MANY of us FitBit customers have been asking for this capability for over a year! No response from FitBit!!

[Rich_Laue]

@BevHammack you most certainly can delete notifications on your Fitbit Charge 2.

To do so you would swipe them off of the screen or swipe up and press delete all.

This suggestion is not about messages and notifications on the Charge 2, but about them I'm in the community on the Fitbit app.

[Miner01]

Absolutely cannot delete notifications in that way on my IPhone!!

Sent from my iPhone

[Sugar1924]

Worker1,
I think it’s been longer than that. And I’m betting this will continue long after I’ve discarded my Fitbit and turned off this feed.

Sent from my iPad

[Sugar1924]

Funny, I’ve tried that many times on the app and they’re still present.

Sent from my iPad

[Sugar1924]

Neither can I on my Charge 2 even after trying Rich_Lau’s suggestion.

Sent from my iPad

[Rich_Laue]

@Miner01 please read my post again., @BevHammack was asking about the notifications displayed on the tracker. Your talking about the notifications in the community section of the app. This thread is about the app, not about the Fitbit tracker. 

[Joanie41]

The problem IS IN THE APP. Not the tracker itself.

Sent from my iPhone

[BevHammack]

Thx for the clarification, but my post stands, even if only for FitBit App. 😊

Sent from my iPhone

[BevHammack]

Ok. Thx Rich. I’m new to FitBit. I appreciate the info and will try to read the topic more precisely next time. Please forgive my faux pas. Didn’t mean to wander onto your topic.

Sent from my iPhone

[Sugar1924]

How right you. That's what we've been complaining about! We can't delete notifications/messages from the app and NOT the tracker.

Sent from my iPhone

[Rich_Laue]

These notifications are in cache, so technically they do not take up room in memory.

[Beezerito]

Please Please PLEASE Let us Delete Them!!   I have a Notification that I have Notifications in the bottom right of the Dashboard that WILL NOT GO AWAY!!!  Then when I go there I am full of old ones that are no longer relevant to the progress that I am trying to make!!  I want that notification that I'm close to my goal, that pushes me to kick it up a notch and push harder.  So Please, I BEG OF YOU...  LET US DELETE THEM!!!!!!!!

[Sugar1924]

That’s not really the problem. They are useless and there is no reason these can not be removed or auto deleted. We’ve been asking about this for years!
If the built up notifications are not adding to memory, then what is?

Sent from my iPad

[Sugar1924]

Then turn them off from the web browser, the annoyance will stop, but the notifications you have won’t disappear.

Sent from my iPad

[OliB977]

Fitbit may claim they are not in 'memory' but according to my research it's
cached data, and cache is memory. In Android you can remove cached data
via the settings, but iOS you must completely delete the app. Even then,
FitBit has a copy of it stored somewhere, because I've tried uninstalling,
reinstalling, and re-associating my Alta to no avail. The next day the
notifications are back. I have some that are 18 months old! I turned off
notifications, so I no longer get them, but all that old junk is still
there.

[Sugar1924]

So true, and if you check the memory on your iPhone, you will find that each week the Fitbit app takes up more. It's not just the notifications, but everything else we can not delete, that builds up on a daily basis.

Sent from my iPhone

[DSap]

I cannot seem to post this on the community board...can someone pls post this for me !  thx you UncleD

New Displays At Target,Walmart, Best Buy Etc. Need Some Work

Hi Everyone...this is a very simple suggestion that needs some attention. I am excited about the Charge3 launch and was hoping for a new flashy display to arrive at Target, Best Buy, etc. for the holiday season. Was very disappointed to see the new display at Target, that has very limited wearables/BANDS on display. There should be as many colorful, different bands on display at every location that sells Fitbit. When you walk into an apple store the first thing you notice is the numerous colorful apple watches/bands they have on display...it's really all about the bands with the apple watch...some impulse buying happening bc some of the bands are so nice. Why does Fitbit not have a similar (loaded wearable/bands display). No one wants to see the JUST the usual boring grey or black or pink bands. 

Display as many wearables/bands as possible in the displays...pack them in and I guarantee that buying will increase. The displays at Target/Walmart/BestBuy have the room to do this.  And pls pls pls come out with new colorful band options. All of my friends who use Fitbit complain about the limited colorful options for some of their wearables (mainly for the Versa). Seems that the Charge3 has the most current colorful options online (that should be on display in stores - even if you have to order them online - at least show them in person). Presentation and marketing is everything...this seems like an inexpensive common sense update? Thx for reading...stay Fitbit Strong Everyone !

[Miner01]

I agree the bands are lackluster and uncomfortable. I get a mesh stainless steel magnetic band on Amazon for my Charge 2. I love the band and its only $10.00.

Sent from my iPhone

[bettinaSLC]

@Rich_Laue, Community Legend: On 10-02-2018 05:17 you said: "These notifications are in cache, so technically they do not take up room in memory.”  I think you are a little confused about cache not being in memory.
Cache by definition is a type of memory, which is temporarily used to store data while some particular application or OS operation is running and needs it.  An application itself does not specify that it needs “cached” memory (usually SRAM) or some other type of memory (usually DRAM), it simply requests (generic) memory.  The underlying OS is the “decider” of whether this memory will be from SRAM or DRAM (each using different circuitry, SRAM being much faster than DRAM).  It’s even possible that the cache is DRAM (though not likely) - it’s all a matter of what is available to the OS on that specific device, whether it’s a phone, iPad, laptop, PC, or whatever.  But the app is not and should not be aware of these underlying hardware specifics.  Cached data is used in order to have frequently accessed data readily on hand.  If the app or OS behaves correctly this memory cache is released when the app or the OS no longer needs it, or if the OS decides using its own algorithms that it must be released (possibly because another app now is higher priority and needs fast access to frequently used data).
  See https://searchstorage.techtarget.com/definition/cache and  https://www.quora.com/Why-is-cache-memory-faster-than-RAM
Related to Fitbit’s app that can show us all the messages, sleeping stats and other data from months and years ago, as a long-time low- and high-level programmer, I can assume this:  All that data from when we first started using Fitbit is permanently stored in Fitbit’s cloud.  When you start up the Fitbit app on your iPad or PC or whatever, the app “talks” to the cloud and requests to receive all that data for the specific user, and requests enough memory from the device’s OS to store it while the app is running.  While it’s running it needs to be able to show you all that data, so it must be readily available to the app.  So, the more old and unwanted Fitbit msgs and other data is stored under your name, the larger the app's memory footprint becomes while the app is running.  The OS itself (however primitive or small or large and complex) decides when, why, and which type of memory is used based on what it knows to be available on that device.  When the Fitbit app is in its exit or logout process, it is *supposed* to free up that memory.  Some programmers are lazy and do not do so, knowing that the OS will then free it up at whatever point it decides.


I know that it would be fairly easy for the Fitbit programmer(s?) to allow the user to decide how much of that data to store in its cloud.  Give the user a choice in the app settings how far back they want to keep sleep stats, notification messages, etc. (like 2 weeks, 1 month, or 1 yr).  Of course there should be a warning, like “Are you sure you want to permanently delete all your sleep data older than 1 week?”  Then the app can “talk” to the cloud to delete all messages older than date xx, or all the weeks showing how many hours you did 250+ steps older than x, etc.
 It only requires just a bit of programming logic, planning, implementation, and testing.  It seems that either Fitbit has no concept of why users would want to delete old (irrelevant to the user) data stored (which is unlikely based on all the input they have received regarding this most basic and should-be standard functionality), OR it doesn’t hire programmers that can handle this not-so-complex task (or it believes the BS given to them by its programmer(s?) that it can’t be done), OR the Fitbit company wants to keep all that data in order to sell it to other companies for various analyses - but they wouldn't dare tell us that.  (But if that was the case, they could simply make copies of our data on separate storage devices (or simply under a different directory structure) for their own use, which could even be done during the same processing as the "delete" processing described above). This would be such a nice and clean way of doing things that would satisfy both us Fitbit users, and them (to save and sell all that data)!
I kind of wonder: Do they even have more than 1 programmer? And do they even have any testers? (The Fitbit app on my iPad Pro *always* comes up the wrong size and in the vertical “portrait” mode (though I have it perched horizontally in “landscape” mode with a keyboard all the time).  Since the last update, I can no longer even make it bigger to fit my iPad Pro 9.7-inch; The app comes up in 4 1/8” x 7 3/8” as the largest size rather my screen's actual 5 7/8” x 7 3/4” screen size! So it's either too small, or it's way too small!  As a large company, they need to invest in as many devices as possible to test with!
So now it might be more understandable: the more Fitbit data that is stored under your name in the cloud, the larger the memory size of the application while its running (possibly making that device's OS slow and inefficient).  A device such as a phone might not have much memory.  It's possible that if there's so much data that needs to be accessed by the app while its running, the app will not even be able to run on that device! (And depending on how well-behaved or not the program (app) is, it may even crash while trying to start up.
Hope this helps whoever is interested.

[Joanie41]

Aarrrgh. 😮

Sent from my iPhone

[Wooker1]

Wow!! An excellent analysis that FitBit MUST address to all of us who own these devices! Frankly, I just flushed mine down the toilet!!