Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[dstormys]

I agree....

[Jan24]

Is Fitbit ready and willing to buy back the Fitbits from people who are unable to use a cell phone to track their data and therefore will no longer have access to their data?

We purchased the Fitbit with the understanding that we would be able to track our data.

[SouthernBelle]

That’s a great question? Thanks for asking it.

Get Outlook for iOS<>

[malangali]

Dear FitBit:
It is a violation of our agreement for you to drop the web dashboard. I am Visually Impaired, and cannot manage my account on the small phone screen. I bought the FitBit knowing that I could use it on the web browser. You must maintain that functionality.

[thierrythierry]

I totally agree. I believe the web interface is so nice and useful. I prefer to use it on a computer, it is much more comfortable.

[KBenjamin]

Over the weekend, I gave the App the old college try in earnest, and it does not support my needs.

1. Part of my sleep hygiene is to spend an hour or two before bed bringing my heart rate down. Fitbit counts that as sleep. With the web dashboard, I can edit the start time so that my sleep is properly calculated. For the life of me, I can't figure out how to do that on the App.

• The premium features that I'm paying for don't calculate the stress management score if the Fitbit thinks you fell asleep before 8pm.
• Also, being unable to adjust the sleep start time skews my sleep score because I'm not sleeping.
• So, paying for premium no longer supports my sleep tracking needs.

2. I can't create and save custom meals on the app, it takes too long to sit there and add the ingredients from all of my recipes, so the food tracking on the App doesn't support my needs. And for whatever reason, the meals that I added on the web dashboard don't show up in the custom foods on the app. 

3. I've spent way too much time this weekend trying to make the App work for me, and it just doesn't. So, when the web dashboard is gone. So am I.

[SouthernBelle]

I hope Fitbit gets the message, or they sell the company to someone who cares about their consumers enough to run it in a positive way.

Get Outlook for iOS<>

[gehoeflinger]

They don't Care. We are expendable, whinny mostly seniors, not in the demographic they want.

[TheJamesL]

RobinSnav, AGREE!

This is what I feared when I saw that Google acquired FitBit. They (Alphabet-Google) love to change everything and push everyone to a phone app. Some, dare I say, many of us still use a computer from time to time. If they start monkeying with too many of the features I may need to start looking at that other leading brand of Fitness Tracker. Their GPS function seems more accurate anyway.

[Rangerfan]

I do not have a smartphone to be able to use the app.  I have a PC and can only access the dashboard using that.  That's the only way I can track my progress.  Please do NOT discontinue the web dashboard or I may have to discontinue using Fitbit altogether!

[Chiqid]

I created custom workouts - yet - you can't choose them on your watch when you do them. Soooooo...I go in and choose - Workout. Then, later, i go to the WEBSITE LOG Activities and change Workout to my custom workout name. You don't allow me to use my custom workout on my watch and now you are keeping me from choosing it in the LOG ACTIVITIES !!!

[CityLion]

Sad state of affairs as we suffer Yet Another Google "Sunset" of data that makes sense in favor of data that makes Google cents, and dollars.  

I appreciate Google's reduction of scam friend requests, and the demonstrable, faster recollection through the clouds for what must have been a choking volume of detail Fitbit gathered and maintained.  I am quite disappointed that my detail was abandoned by Google and none of the promises that it was "my data" could be fulfilled through documented batch request steps before my data was jettisoned.  Unlike the legendary great encouragements from the founders of fitbit, Google promises, but fails to innovate.  Clearly I am now only a Google product for sale as in ingredient rolled into "anonymous" data, to maintain the nearly true claim "my" data is not sold.   Can we find some room to hope for improvements because; Google doesn't know when I am sleeping, Google doesn't know when I am awake.  Google cannot tell if I've been bad or good (especially my heart), yet it sells it as if health data, yet it is fake, 

[SueC8]

With arthritis in both hands I need to do everything on my Chromebook, not my cell phone!! Google lets me do texting from my Chrome browser, what is the big deal letting me continue to input my food diary and manage other Fitbit features in a web-based interface instead of the dinky keyboard and ity bity radio dots on a cell phone. A full sized keyboard is ESSENTIAL for Fitbit to continue to be useful for many of us!

Do NOT abandon a web based interface!

[oasisofice]

   Looks like this Browser app quit working this morning or earlier, it worked yesterday morning. Too bad, I needed this as I don't like phone apps as mostly the are too lite on basic features. My Inspire2  is DIM and maybe time to replace it. If there was a browser app I would get one of those color Inspire3's, but Oops that ship has sailed.....

[oasisofice]

Oops, spoke too soon. App is still working. Just slow for my Fitbit to sync to it. Really slow. maybe a hour, many tries....

[AllanSyd]

Using the iOS app. If you tap the Sleep Duration pic there is a Log Sleep
button on the next screen that should allow you to spadjust the sleep start
and end times.

[cmac321]

Please, please keep the browser!! There are several features there that are not available on the app!! I can get a readout of my heart rate when I log an exercise. I've had a Fitbit since they came out, was in the beta program in 2009. The site has progressively "improved", losing a LOT of good qualities. Creating meals made logging food easier - that's gone. Easily joining challenges-gone. Easily setting up a "friends" list - gone. Heart rate data during exercise-gone on the app. I have a-fib, so I really liked that. Stop "new and improving"!! Keep the browser!!

[KBenjamin]

@AllanSyd Thank you for the response. I have an Android - not sure if it matters. And I've seen the Log Sleep button on the mobile app. The resulting input form looks like it adds sleep and not edits existing sleep. And I'm too scared to try it because I don't want to take a chance on destroying existing data that is nicely displayed on the web dashboard. Plus, on the web dashboard, the graphic is easy to read and can tell exactly when I left the couch from meditating and went to bed. The sleep graph on phone is indecipherable to me. Again, I am no longer a Fitbit user when the web dashboard is disabled. The mobile app is useless to me and there is not one feature that I prefer on the mobile app over the web dashboard. Everything about it is worse.

[dstormys]

IOS App?????

[SeanWalker]

Agreed.  Mobile app is fine for looking at current status, but for people who want to look at trends and long term progress, web browser offers substantially more.

[darvin1023]

I know you (Fitbit) want to end the the web dashboard so there is less IT stuff to maintain (aka budget cuts)
But as Fitbit customer/user, I prefer the web dashboard.
The phone app is so inconvenient to use. Tiny text and the UI is not very user friendly. 
Please keep the web UI. 
If you keep making your product inconvenient to use, your local customers will start jumping ship to other brand that can server what they need..

[suehallam]

Please keep the browser. The app is not the same. I have recorded my previous 28 day calorie burn for years now to see the trend and keep my motivation up. It's not on the app, it uses today's data so far which skews figures depending on the time of day you look.

There's an all round shabbiness and cheapening of the whole Fitbit offering since Google took over. Time to reassess

[Sectionhiker]

I am 78 and my vision is not that great anymore. Used the dashboard at least two times a day sometimes as many as 5 or 6 times a day. Keep the dashboard!

[MikeP.NJ]

Just my 2 cents about functionality and workflow.  

I work as a professional, managing a group.  Health is something our company is concerned with, but so is work habits.  Using a web based dash to log a lunch, a lunch time walk, and check steps is completely allowed, sitting on a phone at a desk is frowned on.  As of today I can't open the dash on the web browser and having just joined the Fitbit community a week ago, I'm worried I may have to check other products while I'm still in the return policy time line.  Your product was great, and had all of the convenient access until today.  Hopefully enough users will comment enough to get this reversed.

[Godmother57]

Bring back the dashboard.

It is next to impossible to manually enter the data like to track on a daily basis to stay successful following bariatric surgery.

Why do you insist on forcing everyone to use a app on a phone!!!

Moderator Edit: Formatting