Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[maryhenry]

By abandoning browser-based dashboards (and their users), Fitbit has jumped the shark.
But no one can tell because there's no way to record that activity.

[60triumph]

Love the web dashboard.  The phone app does not have the same functionality.  Just bought a Charge 6, third and last Fitbit.  Google bricked me again.  Bought $1000 in Nest security.  Google bricked it.  Now they bricked the web dashboard.  My next fitness tracker will be Garmin.  I will avoid buying any Google hardware in the future.   

[Pluvo]

Ugh BRING BACK THE WEB SERVICE!!!  The computer version is so much better and I can more easily make custom meals and plan ahead than via the app, which is impossible for these tasks.  I can't have my phone at work so the web version is my only option to log water consistently, remember what to eat and when, and to more easily make changes if my day changes.  Seeing my dashboard is so motivating, too, and you've removed a tool that has helped me lose 30 pounds in the past 3 months.  Why make things more difficult for us who are using the platform?

PLEASE PLEASE PLEASE bring back the website.

[barbiedr]

Thanks for your comment.  My 6th Fitbit just died.  I was shopping for a new one when this happened.  I just decided o forget it..  the new app is a mess,

[NeesWeb]

A question:  I'm using a Fitbit account, don't want to use a Google account  (bought Charge 5 instead of Charge 6 for that reason).

It occurs to me to ask whether the web access was disabled for all accounts or only for the Fitbit accounts.

Can someone who uses Fitbit devices from a Google account let us know whether Google accounts still work?   Or did they toss us all off the web?

[Mikey2]

Removal of the PC version of the Fitbit app is simply outrageous.  Inexplicable, inexcusable.  

I want to view my Fitbit data via Windows version of Google Chrome, as I've done since 2014.  Please restore the PC/Windows Fitbit application immediately.

Your new app, which I can only view because I happen to also have an iPad, is substantially inferior to the original application.  Your new app has crude, monochrome graphics.  The old app has polychrome, crisp and more complex graphics.  

I do not understand why you refuse to support use of Fitbit on Windows, or other platforms like Fire tablet.  But your conduct is a classic example of contemporary corporate arrogance.   You seem to want to extort, to force me to use an Apple product, whether I want to or not.

I need a new Fitbit.  Do you think I'm going to buy one?  I'll look for some other brand of tracker.

There's no reason whatsoever for what you've done.  None.

MD

[TT7TT7]

NeesWeb, Fitbit was bought by Google and everyone will have to move to Google to use Fitbit at some point.  I switched to Google already with Fitbit and do not have the website anymore either. 

[Gymiemac]

Well Said

I'm Done with Fitbit

unless they restore the website !!

[Mikey2]

Google, would you please provide us your justification for eliminating PC/Windows access to our Fitbit data?  

Your new app is crude and substantially inferior to the original Windows version

As you see here, many of your users/customers are disgusted.  How is that okay with you? 

Please restore the Windows version of Fitbit app without delay.  That means immediately. 

M

[SMarlo]

>From what I read I believe by January 2025 everyone will have to switch to the Google verson.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Kato93048]

I think if you are on Google there is no web browser. They said it would
be available until 7/24 but pulled it off 7/10. Disgusted with Fitbit!

[miromike]

On the web browser dashboard if you select week for data you see the data
for the previous 7 days, the app gives you the data for this week so if
it's Monday you only get data for one day! Not good! Bring back the web
browser!

[lphagler]

I strongly protest the removal of the web page and reliance solely on the phone app.  While I regularly use the phone app, I find it difficult an time consuming to log my food on the phone.  My aged eyes find it very difficult to read the tiny print (and especially the tiny grey on white print under the search result entries)  It takes me twice as long to log my food on my phone, as I cannot save favorites.  I know that you can search through the frequent and recent tabs, but they drop off these lists in favor of more recently used entries.

I have had a Fitbit for over 10 years and I love it (since the days of the Fitbit One clip on).  It has helped me to lose almost 150 pounds over the last 20 months, using the food logging feature on the web page.  I walk over 5 miles per day and cycle about 50 miles per week and track everything using my Fitbit, but with the loss of the web page and the additional time and stress solely using the app creates, I am seriously considering dropping my premium membership and purchasing a different brand of tracker when my Charge 6 gives up the ghost

[isometric13]

How typical of Google to ruin something that users prefer. Just like when they scuttled Google Play Music and replaced it with an inferior user experience on youtube music. I always like to remind them of their own words from back in the day "Don't be evil". Epic fail!

[Jenn25]

Another thing I hate about the app is that it doesn't let me change my workout names to ones I have not used before. I was only able to do this on the web dashboard. What is the point if all my workouts are called Workout and I can't indicate what Fitbit Premium or online class I did that day?!

[Dodg]

Ditto!

[VNeill]

Everyone out

[Graham20]

I will keep this very simple so those that have made the business decision to remove a large part of the product offering:

1) This change has been imposed. Did you consult me? When bought my third (and now last) Fitbit, part of the reason I bought it was for the Dashboard.

2) I will not use the phone app. - I prefer to use the larger laptop screen

3) I think that you have treated your customers badly and with disdain. So when my device packs up I will not be choosing Fitbit again. So you will have lost a customer who might have used your product for the next twenty/thirty years.

4) I do hope that Fitbit identify and measure the lost revenue from this awful decision and compare that to the cost of providing a reasonable if not world class website.

[Akhuilon]

Whichever rocket scientist designed the mobile app clearly has an iPhone and does not use a Fitbit device.
Please bring back the web dashboard and the previous sleep charting. I've been Fitbit user since it's conception and since Google took over, its all-around performance has decreased. Likely an attempt to sell more Pixel devices.

[SDHarrell]

Don't waste time trying to get google to change - they won't listen. All they had to do was keep supporting the fitbit desktop - no effort to do that. But, powered by their greed, they push everything to their android phones (which is a 'kludge' o/s at best) - they have been forcing web developers to make their sites fit on android vs. desktop for years. Sure, we all want to quickly look something-up on our phones (creating the demand that screwgoogle cites) but that does not mean that the desktop should be replaced. Check out the garmin 'vivosmart 5' very similar to the fitbit and with a great desktop site. Garmin users have lots more information and the data granularity we use to have. We knew screwgoogle would ruin fitbit, what's surprising is they waited this long.

[vjmoody]

This link worked great until this morning. Now, it takes me to the dashboard, which is USELESS!!!! Why am I paying for a Premium subscription when it's not providing me with what I need?

[Totalrockstar]

I have been primarily using the web because food logging and viewing historical data is easier, and using the app is difficult for people with aging eyesight. As a 10-year FitBit customer, the cancelation of the web interface is the tipping point to move to an Apple Watch. I just wish could take MY data with me.

[gworrel]

I want to add my request to restore the fitbit desktop version. I use both and definitely like to review on the desktop bigger screen. There is no way that a phone app can have the same functionality as a large screen desktop version. 

For those who are using Fitbit for food tracking, I suggest checking out cronometer which is a food tracking and biometric tracking app that I have been using for over 10 years. It will import Fitbit data automatically and they have a well-supported desktop app. 

[Ebeth1233]

I am leaving Fitbit after 12 yrs. because of this. 

Anyone have any suggestions as to where to go?

I personally prefer one that can be a clip as the wrist watches or apps are NOT accurate. I have the google watch and the Fitbit inspire which I made into a clip. The difference is HUGE. Your arm moves more or not at all if you are on a treadmill reading like I do. So would prefer a clip. 

Also looking to replace the google watch because the battery SUCKS!! But I need it to work with my google pixel phone where I can answer it and reply to texts.

[LJNeale]

Thanks for the recommendation of the Garmin. I’ve been trying to find another option with a good website. After 14 years, I’m saying bye bye to Fitbit.