Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[SheilaRetired]

As a senior who has used Fitbit for many years, I am so disappointed that the dashboard no longer works and the download I tried is completely unusable.

[vicki1960]

Please consider bringing back the website with dashboard.  I am a computer person not a phone person.  I need a larger screen and a real keyboard to track and view my exercise activity.  I wished you would have asked us first what WE wanted.  Dashboard is very important to me.  I am disappointed with how you Fitbit/Google or whatever has handled this.  As for a cell phone iseems to be the only way for us to view Fitbit. I am not happy with it.  I am not one to walk around with a phone glued to my hand. Because I can't see it.  I tell people, email me! And if you want me to look up something, I use a real computer. Asking around my circle of fitness friends and getting ideas to go elsewhere if needed.  Right now I'm holding out but I don't know how much longer I can. 

[JonH3witt]

I wonder if this is a form of discrimination?

[equinox2013]

Fitbit evidently doesn't want me to consider using a fitbit product since a smart phone is mandatory

[PD102]

Nothing more than a business model that apparently works rather well for Google.









"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

[catdav]

Well, I know that someone or something is reading the comments because I used the old phrase Tinker's D_m_and they changed it to "ahem". Wish they could change it back to the old format. ....and to the person who asked if this could be discrimination - "ahem" straight it is. Many forms of technology today are - IMHO.


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[SunsetRunner]

My lack of ability to see details of my workouts on my app for my Versa 2 is NOT an “effective update.” It’s HORRIBLE. Please restore the ability to see my heart rate, pace, and walking map as well as the details of my heart rate for my other workouts. I have not opted for an Apple Watch yet, but you’re driving me to it after 2 decades of using Fitbit to track my wellness. 

[reneero7]

I just got my new fitbit watch and went to log on the dashboard only to find out that you have taken it away and for what purpose? It is very difficult to log food on my phone and easier to do it on my computer. After this fitbit I will be looking for a new program and I have been with fitbit since 2015. you alson took my password and force me to use facebook to log in with. Why?????

[Jetpower]

Fitbit is a medical device, demanding appropriate attention and agency regulation.  In many cases, it is prescribed pursuant to health maintenance and improvement programs designed for people who, without program materials and tools, would incur a panoply of medical expenses that directly and/or ultimately fall directly on the backs of taxpayers.

Call your Members of Congress.  Demand that they properly regulate Google and partners who sell out to Google and predatory companies like them.

Know that our public servants count every call.  Calling five times a week counts as five calls.

They value our input.  Make your 1-minute call today.  And tomorrow.  And the next day. Calendar your calls; this is what democracy looks like.

https://democracy.io

[FitbitUser0116]

They don't care. Weight Watchers did the same thing. They shoved everyone onto the app and didn't care that seniors and those with medical conditions preferred using the website. 

[bednodn]

I have used fitbit for the last 5 years. I use fitbit maps to view walks on my computer esp. on vacation. Viewing maps on iPhone is just not practical. I really like looking at my recent 8 mile walk through Berlin, Germany. But not any more. Google owns fitbit, c'mon people, do the right thing. This sounds like some bogus licensing sh*t. Where sho

[nickellys]

When companies do not value their customers, people should vote with their feet.

[bednodn]

Definitely, bring back the dashboard.

I use the maps to view vacation treks through cities.  Viewing the map on an iPhone just does not work for me.

[DJ98]

Clearly they haven't considered the many reasons people prefer the website.  For anyone who is visually impaired changing to a different tracker will be necessary. I've had a FitBit for ten years and am not looking forward to changing to a different device.

[svwguy]

After 5 fitbit purchases over the last decade, I won't buy another.  Sorry Fitbit, the App is a very poor substitute in regards to food entry.  That was the only reason why I stuck with fitbit for so long.  Hasta La vista

[Bill_209]

Fitbit legal statement:

"Unless otherwise specified, Fitbit products and services are not a medical devices, and are not intended to diagnose, treat, cure or prevent any disease. With regard to accuracy, Fitbit has developed products and services to track certain wellness information as accurately as reasonably possible. The accuracy of Fitbit’s products and services is not intended to be equivalent to medical devices or scientific measurement devices."

[equinox2013]

my logs are completely useless. I can't  make new entries and can't access my history.

[equinox2013]

me too. unfortunately I am being forced to look elsewhere

[SunsetRunner]

Aye … but what’s the point of a device that tracks physical activity like running etc to the granularity of 1 second, but has an app that shows only in minutes

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[Raveshaw]

Only recently purchased a fitbit and I absolutely would not have had I known beforehand you would force me to spend even more time on my phone. I don't understand why you'd remove it, it's such a light lift and antithetical to the entire premise of your product.

[Jbauch]

I agree!  What the neck happened to the dashboard on the pc?  I have poor eyesight, as well, and I much prefer the dashboard on my pc, but now I can't bring it up at all.  Of course, I do use the app on my phone, but I'm very disappointed in the lack of dashboard access from my pc.  I'm definitely not as satisfied with the product as I once was.  Are you guys trying to save a buck or two, or what?

[smorti]

Excellent advice!

[CursedUn]

@catdav

"My problem is that I have not found any substitute watch that syncs with my computers, so I am reduced to recording the important information using pencil and paper and that makes me very cranky."

Use MyFitnessPal. It is a far better interface for logging food and water than the Fitibit dashboard ever was. It syncs with Fitbit, and you can continue to log your exercise on the Fitbit app (pathetic though it is).

[malangali]

I followed the suggestion someone made when I posted in this thread two weeks ago, to contact their disability support, regarding the difficulty using the Android app with my visual impairment, and had a chat with a real person who promised to escalate. Since then, radio silence.

To follow up, I have a YouTube channel (@pirateprofessor, please visit and subscribe!), and I'd like to make a short video about Google cancelling the service that they advertised when we bought our Fitbits. I'm hoping someone reading this would be interested in telling their experience for the video? You would need a webcam and comfort with something like Zoom, and a little patience while we make sure the video and audio are working correctly on both ends. 

If you're willing, please reply to this email and let me know the best way to contact you for further discussion. If you check out the "about" page on my YouTube channel, you'll hopefully feel secure knowing that I'm not trying to spam you or scam you.

[Sheilacatmom]

No Windows support makes it far more difficult to enter data.  FitBit will be losing my business as well if this is not an option.