Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[AllanSyd]

@malangali  Just watched the YouTube post and and you have done a great job highlighting the issue for people with eye sight issues.  From my perspective my eyesight is corrected with glasses ….. but much prefer a larger screen to look at the stats and even better if the information is all on one screen and easy to read. Well done.  

[lizhuffstuff]

I agree, the video is an excellent description of why so many of us are u
happy with how Google is de-valuing our Fitbits

[Madade]

Sure miss the web based fitbit.com  Due to my right hand doesn't work very good and I can browse and navigate the site a whole lot better with computer or desktop based site.  

[Kato93048]

Agree 100%!

[Langrish]

One of the reasons I selected Fitbit was the updated dashboard. I can see so earthly reason why it would be discontinued. Please reinstate or I will be forced to choose a different product. Is this a result of the takeover by Google. If so, I will have to consider switching to another search engine!!

[Husbone]

Can anybody tell me why nobody from either Fitbit or Google has responded to this thread?

[Godmother57]

Because FitBit was taken over by Google and they DO NOT CARE about those of us who are low vision, or the elderly, or anyone who DOES NOT WISH TO USE THEIR MOBILE DEVICES for everything.

I HATE having to try to maneuver the small screen of a cell phone to enter my data.

[Husbone]

Thanks for your response.  I understand what you are saying but don't you think it would be nice if they would make some sort of response so we could put this thread to bed?  I mean that is just being courteous.  After all, they are a business and they should respond even if it is bad news.

[Godmother57]

I totally agree. However, this has been going on since they dropped the dashboard THREE MONTHS AGO, with no response from ANYONE.

I doubt we will EVER HEAR FROM ANYONE.

[lizhuffstuff]

I am guessing it is because a) Fitbit doesn't exist any more and b) all of
these comments are responding to a comment I posted a long time ago, so
Google isn't likely even seeing it. But there is a commenter, can't see
the thread so don't remember his name, who made an outstanding video about
this issue which over 800 of people commented on - on this thread alone.
It's on Youtube, and he's called Professor something...hopefully he will
see this and make the link for you to add your voice where it MIGHT matter.

[malangali]

@lizhuffstuff thanks for the mention - the video about the removal of the Web Dashboard, which is the exact topic of this discussion, can be found by visiting YouTube and searching for "fitbit grandma". The impact on people with visual or other accessibility issues is especially considered.

[Kato93048]

Good question. They obviously don't care what their customers think!

[JackHenry]

Occasionally critiques don't appear.

[pjfarr]

The mobile app has always been awful. Nowhere near as many features and options as the website and too many taps needed to accomplish what the app does offer.

[francesemily]

I’m 78 and just got a Fitbit last spring through my insurance. I loved it, and used it every day, until they deleted the computer dashboard. I haven’t used it since.

The phone app isn’t intuitive for me like the dashboard was. It takes too long, is too hard to see, blah blah . . . all the things others have discussed.

I don’t understand their rationale at all, but I am contacting my insurance and recommending that they choose a different device for their older customers, as Fitbit without the Dashboard is pretty useless to us.

Frances Warden

[ashrobertsdrago]

There is no reason why the web interface should have been sunsetted. When I'm on my laptop, the very last thing I want to do is put my laptop down to pick up a different device to access data that is stored on the internet.

[Larry23420]

Months later and not a peep about this.  You betrayed seniors and people with disabilities with this change.  Why don't you just come out and say, "No.  We don't care."

[Larry23420]

They don't care.  If they do anything, they will move your comment to an existing thread to be ignored with all the others.  Seniors and disabled people can get bent.

[Newfitkitty]

I don't even ever remember there being a suggestion in here on they should remove it.

[Newfitkitty]

@Larry23420 Or they will put it in another section of will not look into or change like they did with the many many many posts of bringing back the games/ challenges.

[wouldprefernot]

This, and the lack of an altimeter in the newer Charge models, are the nail in the coffin for my 10+ year journey with fitbit. My Charge 4 is still hanging on for now, but my replacement will not be a fitbit.

[mEeeeeeeeeeeee]

If you don't bring back the dashboard I will not buy another Fitbit device. I will spend my money on something else.

[Umwhatever]

Agree 100%. I also miss the way the old version calculated the number of calories you had left in the day. It was just easier, better. It helped me lose about 40 lbs and now I fee like my progress has been eroded. I'm gaining it back, not entering my data as faithfully. This is why people don't like to rely on technology. 

[Umwhatever]

If anybody has any suggestions about an alternative with a more "old Fitbit"-like interface, I would love to hear it. 

[Rhondi]

This comment has lots of votes so hoping Fitbit is actually listening. The website says the app has all the features of the dashboard and more, but that's not true - there's no way to save a custom meal/recipe on the app like there was on the web dashboard