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Well, it's been 60 plus days and no action by the company to at least make this feature optional. Is there anyone who likes it??? It's kinda curious that a feature that is pretty much widely regarded as a fail is still on the books. It sure begs the question why is Fitbit acting like this. Why????
In any event Fitbits don't last forever and I am now looking at future options.
Fitbit is so confident that they know better and that they have a good product but they are making the classic error in ignoring their customers. Some smart programmer, or group of programmers with the consent of management has devised a whiz bang score that makes sense in their cloistered little operations center. I doubt any of them have had sleep issues. They ignore what real people are saying.
My sleep issues are nowhere near as serious or troubling as many people have reported.I sympathize with them and I understand their frustration.
Fitbit does not! Can not management, and senior executives, and I do not mean the moderators, understand what is happening out here. This new score you developed does not resonate. It does not help people. It is turning people off of your products.
Get with the program or you will be the worst for it. Customers will flee.
Fitbit here. Owing to the overwhelming popularity of our new sleep score we have decided to take the idea to its logical conclusion - starting with our new STEP score. Just like sleep you don't need to know how many steps you have done - just how well WE TELL YOU that you are doing. We expect to roll this improvement out in the next week or two.
Following the roll out of the STEP score we will be quickly following up with the TIME score. Why do you need to know the actual time?
When that is done we will answer the most important question of all. HOW COOL ARE YOU? The new COOL score will be use the sleep, step and time scores to work out and tell you just how cool you are! You won't see anything else on your FitBit except a great big COOL SCORE.
IF, in the unlikely event that you still want to see the underlying data a new super-premium subscription will be available to you at a mere money-score of 50 per month!
This is a horrible idea. Nobody likes “sleep score” and now this. Stop with the subjective judging that doesn’t even represent anything real. This is nutz. If Fitbit continues with this unwanted bull excrement, I’ll be tossing my Charge 2 in the trash because that’s what I think about your lousy scoring. Don’t change steps and get rid of sleep score. Is somebody trying to tank Fitbit?
I like the sleep score, I'm not sure how it is calculated but i know that it is calculated with the same algorithm for every sleep. With the old display i had to look at all the charts to try and figure out the quality of sleep.
Sure the old version quickly told me how long i was actually asleep, but it did not tell me in a glance how well my overall period of sleep actually rejuvenated me.
Fitbitters- I'm elated that so many agree that the sleep score is the most counterproductive, depressing, unfair, and inaccurate "rating" of sleep ever inflicted on humans in history. I look forward to a time when the company listens to us and makes it possible for us to disable the feature.
Hate waking up to being judged on something I have no control over and can't effect in any way. I have an RHR of 52, a VO2 OF 57, and a sleep score of "D" , regardless of how much or little sleep I get. That doesn't compute. Make this feature optional.
No it gets worse. Because their sleep score is so great they’re, in their infinite wisdom changing the number of steps you take per day plus your step averages over to a step score. You can still get hours and minutes of sleep and your step count if you pay them $10 a month. Almost seems like an illegal bait and switch. I’m tempted to toss my Charge2 in the trash over the sleep score change. My step count goes away and my Fitbit becomes useless garbage
I continue to be more than disappointed that my Fitbit Alta HR records a nightly sleep score and a weekly sleep score summary. Those scores are too arbitrary for my needs and not at all helpful unlike the previous weekly sleep hours summary that used to appear where the sleep scores post. The weekly sleep hours average pops up and disappears quickly. I can see it for a fleeting second. Please let me be able to disable the sleep score and return to sleep hours as they were previously available on a daily and weekly summary basis. The current sleep score is frustrating at the least since I miss information that I valued much more than the arbitrary sleep score. Thank you. Susan Anderson
Just a thought but since this is part of the app, go to Google play or ifumes and give it 1 star (change it if you already have reviewed it). Developers pay much more attention to bad reviews than to suggestions.
Yes! This is what I wanted to do but couldn’t figure out how to do it. Thank you for the instruction! Let’s get to them in a place where hopefully they will finally listen! So absolutely confounding!
I have excessive daytime sleepiness and insomnia. Can anyone at Fitbit tell me how my sleep scores can be “Fair” and “Good” if I need to sleep only a few hours after waking up? I would love to talk to the “sleep expert” that designed this to see how these numbers are obtained. Chances are it’s a computer algorithm that has no scientific backing. Make this an option before I and many others opt out of Fitbit. I am heading to bed again where I will probably sleep another 4-6 hours, wake up exhausted and be rated as at least “Fair”. Please give us back what we all enjoyed about our Fitbits; intelligent information that makes sense, a dashboard that is easy for everyone to use and a happy community made up of like-minded people.
I agree with the suggestions and comments that people have previously made. I am unhappy with the sleep score because I like to know the average sleep time that I am getting, rather than receiving a grade for how well I’m sleeping. The score does not do anything for me aside from create frustration because it doesn’t make any sense. Please make the score an option rather than mandatory feature!
Please don’t force this on your users. I’ve been wearing my Fitbit for over a year mainly to track sleep. Getting 7 hours of sleep is a huge win for me only to be told it’s ‘Fair’. It’s very personal and would be much better to give people the ability to opt out. I really like Fitbit but without the flexibility to opt out, this will drive me to consider other products.
You need to make the new sleep score feature so that we can turn it off and default back to the way it was. I noticed that many other fitbit users has made the same suggestion on your fitbit community blogs.
If this continues, I will be forced to go back to Garmin. I do not want to do this but I will.
Hi @ronniethemeyer, thanks for taking the time to share your feedback with us about having the option to make the new sleep score feature so that you can turn it off and default back to the way it was, this feature suggestion already exists so I’ve moved your post here as it is currently marked as "Under Consideration".
It will be very interesting to see if Fitbit listens to the overwhelming response to this feature on the forums. Will they pay attention to the people that have spent money on their product... I certainly hope they listen and fix it quickly.
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