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PLEASE allow the new SLEEP SCORE feature be an option we can turn off. Since this feature has been added I no longer use my Fitbit. The score is not an accurate or encouraging or productive way to evaluate my sleep when I have very busy days. I will not use Fitbit any longer till this is changed. How terrible a feature it is.
Both of these UX "improvements" are horrible. The new UI was forced on me today, it's ugly. I want it reverted to the old one. I realize product managers need to rationalize their existence "if it ain't broke don't fix it, and especially don't make it worse" is good product management.
Sleep score is a disaster, every time I click int the sleep part now, it gives me this meaningless score graph when it used to default to actual hours. So an arbitrary index you made up is more important than how many actual hours of sleep I got. Moreover there is a bug where the bar displays wrong on the sleep hours anyway, until I restart the app.
I don't know what cutout bin product managers you are using now, but probably fire them. Thanks
Just got an update and was so excited to see if they fixed anything. Nope. We do get to review the app again. Another 1 star. I read reviews and all responses from Fitbit are: are you meeting minimum requirements? Funny since they clearly aren't. Customer service is about service, not judgment.
Hi @Donkey4Skin! We wanted to let you know that the ideas you recently posted already exist on the Feature Suggestions Board. You can see them here where you can add your vote to those existing suggestions:
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Yes princess_poop you summed it. Just a couple simple changes. Easy. Go back to what worked and made people happy. No sleep score or at least optional. And give us the choice of using the classics dashboard we all liked.
The moderator seems to say that the option already exists. Perhaps he/she could provide very specific instructions for everybody and we as consumers and customers will determine our response once again.
And while the moderator is that it what have you got to say about restoring the classic dashboard instead of this new one that no one likes. The reason is we don’t like it are numerous and well documented so I will not repeat them.
All I will ask again is can we have a choice of the classic dashboard?
I have found, without any help from Fitbit, on your main Fitbit page, down at the bottom on the right choose community then up at the top it says what are you up to, touch that line you’ll see icons with one being sleep and it’s all back in hours and minutes. You can only see this by jumping through the hoops. It’s ridiculous
Good catch there, JC. A lot of people want to see that page. All I personally really want is to see my weekly and monthly averages but this trick shows you the complete old default view like it used to be. SO much more useful than the pathetic sleep score page now. Thanks for catching that!
(BTW, my older classic dashboard just changed to the new dashboard layout when I updated my iPhone today so it might be that you can only get to this page if you have the new dashboard which I agree with others is once again another step backwards IMHO.)
My hours slept never left. It was always available with the swipe of the screen. But for some crazy reason they put the sleep score screen as #1 of 4. (Hours slept is #2).
FYI. on the IOS app, there are four dots underneath the sleep score bars. the next screen is hours slept, the screen after that is hours slept, the next screen is sleep schedule target and the final screen is hours in sleep stages.
Sadly the sleep score is visible below, while you scroll the sleep data.
oh and great idea about rating the app. great idea.
When I updated the app and reviewed it once again with 1 star (on Google Play), even though I never said anything about the sleep rating Judgement, the developer responded with comments on it alone. So the developer knows the problem and who's unhappy with it. What we don't know is if the developer knows how to fix it or if that person got fired, replaced by this one, obviously someone's brother-in-law. Lol
Let us choose to see hours slept, instead of sleep scores. I find sleep scores to be useless, and won’t be replacing my Fitbit with another if sleep scores continue to be the only record of sleep.
I think they're trying to block me. It took multiple attempts to be able to post here today. It kept looping me through the "accept terms" page until I'd accepted them half a dozen times. I'm starting to think Fitbit Corp doesn't like me. This sleep score seems to be personal to them. They'd much rather lose all their customers and marketshare than change that judgement on our lives. So this is what fascism feels like....
More evidence the sleep score is stupid. Last night I slept 6.5 hours with 50 minutes of deep sleep and had a 73. The last time I had a 73 I only slept 5 hours and had no deep sleep at all. How on earth can I have the same score. Stupid!
Those who make it their job to judge others must find fault or they'll have no reason to exist. Has anyone ever gotten a 100 score? My highest ever was an 84 for 6 hours of sleep, getting up once to relieve myself. What's your best score?
When someone gets close to the nerve they either pull the comment or create a new thread or has so many have reported find ways of blocking the comment from being posted in the first place.
Sleep score is a stupid way to try and make a game out of your data. The score seems to be entirely random as their is no correlation to the data from other nights when compared to each other. As a shift worker I have poor, broken sleeps when I'm on night shift yet the score is the same, if not higher sometimes, when compared to weeks where I sleep far better and for longer. The times and number of hours is a far better way for me to keep track of my sleep patterns. If the option to have it back is not added then I seriously am thinking switching to another device and software which provides me with relevant and useful data.
I've been away for a while and had hoped this topic would be resolved by now. For the record, I still HATE the sleep score. I don't want to swipe - I don't want to see it AT ALL.
I am especially irritated that many of the other board entries on this topic have been marked "Answered" when clearly they are not. I am equally disturbed that the titles to those entries have been changed to no longer accurately reflect the dislike for this feature.
I recently deliberately steered clear of another FitBit product when shopping to replace my old Aria scale because of the lack of response here from FitBit, and purchased a Withings scale - which I love. My Inspire tracker is fairly new, but it will be the next to be replaced - by year's end if this is not addressed. And, if the rumor of a premium/paid version of sleep tracking (without the score) proves true, you can count me a permanent former FitBit user.
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