ECG doesn't work on Sense 2

[martoff]

I've just got a new Sense 2. 

All set up, but when I select ECG on the watch, the app opens on the Android phone with the ECG splash screen. Hit the go button and I get a white screen. Do I need to do anything or is this related to the 'no ECG tab' issue?

Moderator Edit: Clarified subject

[LZeeW]

Hello @martoff and welcome to the Community.  Did you do the required set up before trying to take a reading?  Please see this Help article with the appropriate instructions expanded for you.  The ECG app is a medically regulated feature, with its own terms and conditions.

[martoff]

Thanks - I think i was starting the setup (blue screen with writing) when I got the blank screen.

Unfortunately I now have a different problem, when I select ECG on the watch it can't find the phone!

I can install apps though, so there is a connection.

[martoff]

OK, I now have a connection and the 'Heart Rhythm Assessment' screen (the blue one mentioned)

I hit 'get started' on the phone and get a blank white screen with <- Fitbit top left (that doesn't do anything if pressed!). Have to kill the phone app and restart it.

[ManuFitbit]

Hi @martoff a warm welcome to the forums. 

Thank you for taking the time to share this information regarding the difficulty with ECG. I understand where you're coming from. 

I'd like to forward this to our team for further investigation. To do so, please provide me with the following:

• Model and software (OS) version of your phone
• Country where you're located
• If possible, share a screenshot of any error or message displayed on the Fitbit app

[martoff]

Thanks, I'll do that tomorrow, it's late here 🙂

[martoff]

Hi @ManuFitbit phone is Samsung A54, Android 14 (latest patches)

I'm in the UK

[martoff]

Others are having the same issue (seen on Facebook), not just me 🙂 

[BerT666]

I have the same Problem (white page) with a Pixel 7 and a Pixel watch 3...

[TerryNP]

I'm having the same exact issue.

Samsung S21 FE

Fitbit Sense 2

So frustrating because it is one of the man reasons I bought this wat h!!😡😪

[WA12]

I am having an issue with the ECG results.   I no longer have the option to view results after taking an ECG reading.   It workded fine until last Thursday.

Now there is not an option to see ECG under Health Assessments.   I confirmed swiping all the way through to the left.   The only items that show are Irregular rhythm, High heart rate, and low heart rate.

I have updated the firmware on the Sense 2, uninstalled/reinstalled the ECG app, uninstalled/reinstalled the Fitbit app, confirmed Fitbit app is at most current version, unpaired/paired Sense 2 from my android phone, rebooted phone.   

The ECG app is working.   It shows when I've been in Afib on the screen immediately after taking an assessment.

However I am unable to get to where the ECG results are in order to download and share with my doctor.

[Edabboud]

I had sense 2 for two years now and since last few weeks my ecg stopped working showing a blank screen please provide answers tried all reboot and reset still no good 

[JuanFitbit]

Hi everybody! Thank  you for your messages, screenshots and information. 
Our team is aware of this and will be working on a solution. 

We will be posting all updates on this other thread. Please make sure that you follow it to receive the info . 

In the meantime try turning your phone off and on again. We have noticed that this has helped other users. 

[JuanFitbit · Accepted solution]

Good news everybody! Thank you for your patience. 

Our team let me know that the issue with the ECG tab and readings not shown should be solved. 

If you are still experiencing it, try turning your phone off and on again. 

I'll let the thread open for a while, to read your comments and see if anybody else still needs assistance with this.