ECG doesn't work on Sense 2

[martoff]

I've just got a new Sense 2. 

All set up, but when I select ECG on the watch, the app opens on the Android phone with the ECG splash screen. Hit the go button and I get a white screen. Do I need to do anything or is this related to the 'no ECG tab' issue?

Moderator Edit: Clarified subject

[LZeeW]

Hello @martoff and welcome to the Community.  Did you do the required set up before trying to take a reading?  Please see this Help article with the appropriate instructions expanded for you.  The ECG app is a medically regulated feature, with its own terms and conditions.

[martoff]

Thanks - I think i was starting the setup (blue screen with writing) when I got the blank screen.

Unfortunately I now have a different problem, when I select ECG on the watch it can't find the phone!

I can install apps though, so there is a connection.

[martoff]

OK, I now have a connection and the 'Heart Rhythm Assessment' screen (the blue one mentioned)

I hit 'get started' on the phone and get a blank white screen with <- Fitbit top left (that doesn't do anything if pressed!). Have to kill the phone app and restart it.

[ManuFitbit]

Hi @martoff a warm welcome to the forums. 

Thank you for taking the time to share this information regarding the difficulty with ECG. I understand where you're coming from. 

I'd like to forward this to our team for further investigation. To do so, please provide me with the following:

• Model and software (OS) version of your phone
• Country where you're located
• If possible, share a screenshot of any error or message displayed on the Fitbit app

[martoff]

Thanks, I'll do that tomorrow, it's late here 🙂

[martoff]

Hi @ManuFitbit phone is Samsung A54, Android 14 (latest patches)

I'm in the UK

[martoff]

Others are having the same issue (seen on Facebook), not just me 🙂 

[BerT666]

I have the same Problem (white page) with a Pixel 7 and a Pixel watch 3...

[TerryNP]

I'm having the same exact issue.

Samsung S21 FE

Fitbit Sense 2

So frustrating because it is one of the man reasons I bought this wat h!!😡😪

[WA12]

I am having an issue with the ECG results.   I no longer have the option to view results after taking an ECG reading.   It workded fine until last Thursday.

Now there is not an option to see ECG under Health Assessments.   I confirmed swiping all the way through to the left.   The only items that show are Irregular rhythm, High heart rate, and low heart rate.

I have updated the firmware on the Sense 2, uninstalled/reinstalled the ECG app, uninstalled/reinstalled the Fitbit app, confirmed Fitbit app is at most current version, unpaired/paired Sense 2 from my android phone, rebooted phone.   

The ECG app is working.   It shows when I've been in Afib on the screen immediately after taking an assessment.

However I am unable to get to where the ECG results are in order to download and share with my doctor.

[Edabboud]

I had sense 2 for two years now and since last few weeks my ecg stopped working showing a blank screen please provide answers tried all reboot and reset still no good 

[JuanFitbit]

Hi everybody! Thank  you for your messages, screenshots and information. 
Our team is aware of this and will be working on a solution. 

We will be posting all updates on this other thread. Please make sure that you follow it to receive the info . 

In the meantime try turning your phone off and on again. We have noticed that this has helped other users.