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Fitbit App Gallery won't open

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‎06-19-2023 23:23 - last edited on ‎06-21-2023 04:30 by Fitbit Moderator

‎06-19-2023 23:23 - last edited on ‎06-21-2023 04:30 by Fitbit Moderator

Hi my Fitbit app gallery is just loading and loading but will never load successfully, no I am not connected to a VPN I have reinstalled the app 2 times, I don’t know what’s up with the gallery app.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-20-2023 03:34

‎06-20-2023 03:34

Welcome to the Fitbit community, @Gallerybugs!

Sad to hear that you're having issues with the Fitbit app. Please make sure your phone meets Fitbit's current system requirements:

Fitbit System Requirements 

If it does, I'd suggest clearing the cache of your Fitbit app, then restarting your phone to see if that will correct this issue.

Stefan | Google PE, Fitbit
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-20-2023 06:57

‎06-20-2023 06:57

Hi @Gallerybugs - have a look at other things that can affect access - No internet connection  even if your phone is connected to the internet.

Author | ch, passion for improvement.

Best Answer