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Fitbit App Gallery won't open

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‎06-19-2023 23:23 - last edited on ‎06-21-2023 04:30 by Fitbit Moderator

‎06-19-2023 23:23 - last edited on ‎06-21-2023 04:30 by Fitbit Moderator

Hi my Fitbit app gallery is just loading and loading but will never load successfully, no I am not connected to a VPN I have reinstalled the app 2 times, I don’t know what’s up with the gallery app.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-20-2023 03:34

‎06-20-2023 03:34

Welcome to the Fitbit community, @Gallerybugs!

Sad to hear that you're having issues with the Fitbit app. Please make sure your phone meets Fitbit's current system requirements:

Fitbit System Requirements 

If it does, I'd suggest clearing the cache of your Fitbit app, then restarting your phone to see if that will correct this issue.

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-20-2023 06:57

‎06-20-2023 06:57

Hi @Gallerybugs - have a look at other things that can affect access - No internet connection  even if your phone is connected to the internet.

Author | ch, passion for improvement.

Best Answer