Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Catlover6363]

Nope. TRIED EVERYTHING and NOTHING WORKS.  This needs to be fixed asap.  Not happy.

[Callie2]

I don't see an answer to this issue! Please tell me how to log my food since there appears to be a problem for us all.

[Papercut3_]

My food log is now working. Check your Fitbit! Yay!!

[nopenopenope1]

U a real one for letting me know. I'll tell Yakub to leave the gates open for u ❤️‍🩹

[Spetes]

Now all of the sudden, it's working. We'll see how long it lasts.

[Papercut3_]

Sweet! 😊

[EstuardoFitbit]

Hi everyone!

I'm glad to inform you that this issue has already been official fixed.

If you're still encountering being unable to log food you can restart your phone and everything should be working correctly.

We look forward to get you back on track.

[VNwalking]

Thank you, @EstuardioFitbit. 

Yes, the log works, finally. But now the calories out in the food budget is completely wrong, 1300 cals under what I actually burned, and what shows in the main dashboard. 😵‍💫

[Papercut3_]

Thank you!

[Fattbutt]

Thanks! Mine now works too.

[Papercut3_]

Hi,

I the recent problem was fixed but now the calories I logged into my Fitbit do not match with the total where all of my data is . The numbers always match. That is not happening now. 

[KDuffy]

My Fitbit is a LUXE

[VNwalking]

Same here, @Papercut3_ . I had to delete the app and reinstall it to get the numbers right.

[pulatgu6]

After the whole food search not working (which is working as of yesterday for me) the app today is not registering calories in the food app. The app in general is showing the calories I've burnt today just not sending that data to do the remaining calories count. Is anyone else experiencing this today?

[LZeeW]

Hi @pulatgu6.  Do you use an Android or iPhone?  The food search issue was widespread and affected everyone.  I use an iPhone and mine works normally. 

[MarioSFitbit]

Hi @Roberta_86 and welcome back to the forums. 

I appreciate your message, and I'm sorry to know that you are not able to add any food type on the app. 

Thank you for all the troubleshooting steps you tried. 

Could you please confirm if you tried restarting your phone? 

[demondoyle]

Anyone else having this issue? I can open the form to add the food and enter information, but the save button doesn't work. Also don't get the drop-down for serving/measurements.

[allypeg]

So the database issue has been fixed, but now I can't save a new Custom Food. Please, Fitbit, get your act together.

Moderator edit: clarified subject.

[AndriaH]

I'm having the same issue with the calories also.  

[jacksol422]

I'm having the same problem.  Started tonight