Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[demondoyle]

I don't have pending updates for the Fitbit app. I've uninstalled and reinstalled the app and restarted my phone multiple times. The issue persists.

[Hello2323]

I have the same issue in that I can't create custom foods any more.

Please can you fix this as I use it quite a lot for calorie tracking?

Thanks

[demondoyle]

My app is updated to the latest, I've uninstalled/reinstalled and powered on/off multiple times but am still unable to enter custom foods

[Jd123454321]

Mines the same, been like it for over a week.

[MaCrisGBFitbit]

Hi @Jd123454321! It's great to have you here!

Thank you for letting us know that your Sense 2 is not customizing your food logs, we are aware of this inconvenience and are working to find a solution as soon as possible. 

[Papercut3_]

My food log works now. I hope you are able to get yours to work.

[nerdpower13]

Two weeks later and it's still not fixed for me. I have installed every update that's been put out so far. 

Google Pixel 9 Pro XL

Fitbit Version 4.56

[MaCrisGBFitbit]

Hi @nerdpower13!  Welcome back to the Community!

Thank you for letting us know the details about this inconvenience.

According to several users and our team, this issue should already be resolved. If you are still experiencing it, please try turning your phone off and on again. 

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. 

The issue with the serving drop down will be discussed in another thread to avoid further confusion. 
If you are having that issue, I suggest you follow this other thread. 

unable to add custom foods - no serving drop down menu.

[Rtkat3]

Thanks for letting us know.

[Papercut3_]

I’m good. Mine was fixed which I posted a month ago.

[Rtkat3]

That serving size drop down is not working for some of us.

[DaniWilliams]

I can finally search the food database now but they broke the "Save Food" button in custom entries!  There's no update available and it's been AWHILE now, this is nuts. For the first time in about 8 years I'm considering just changing watches and starting over with something that is accurate and just using an app that is known to work.

[DaniWilliams]

Are you able to create and save custom food?  The logging works, but the SAVE button in the custom foods is broken for me 😞

[Jd123454321]

I finally got mine to work, by logging out of the Fitbit app, clearing the cache and force stopping it. After that I was able to add custom foods once again. Hope this helps.

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. We've released a new app update (v4.57) Please make sure that you all have this installed. 

After the update, please try turning your phone off/on and see if the issue with the food log (save button) still appears and or if got solved for you. 

Please comment below and let us know how it goes, so that we can inform our team about the results. 

[Rtkat3]

The update has not shown up on Google Play yet @JuanFitbit. If it does, I'll have the phone restarted and see if that will help.

[nerdpower13]

Mine is working now. I updated and it still wasn't showing up so I did what a different user suggested and logged out, cleared my cache, then logged back in and it works now.

[DaniWilliams]

There is no update in the Google play store

[Rtkat3]

That's what I said. It will show up at some point.