Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[kdvana]

Try again. Worked on Android this afternoon.

[ACBlue]

Not usually. It's just hit and miss why we get more frustrated.

[Steff8793]

The customer support told me that the issue will be until 12 of December.
Until they enroll a new update. But since middle of the day it s working
again

[YevonneM]

Mine recently started working try yours now.

[Cynthia.shaw185]

I am having trouble with my Sense 2, it will not save the food entries.  This started yesterday afternoon.  I typed in what I was eating and all of sudden everything I had entered was gone.  So checked that I had not gotten the wrong day but that was not the case.  I could type in some food and it would save a few but then everything disappeared.  How can this be fixed?  I have turned the watch off and then back on to reset but it did not make a change.  Any help would be appreciated.  Cynthia 

[epasquale3]

Sent from my iPhone-:sunrise::united_states: 😎

[Mjoloughlin]

My app seems to be working now:)

[Peterunfit]

Finally just started workingSent from my Galaxy

[archer02t]

OK, Fitbit/Google, please fix the **ahem** problem so I will stop getting 10K emails. You see these, correct?  And you know you caused some problem?

[kdvana]

Try again. My Android just started working

[Lunyma13]

Mines working now…

[jalearned]

Mine started working today around 1 pm Central time. I had tried earlier
this morning and it didn't work.

Life is better in Texas!

[kdvana]

great!

[Rtkat3]

It appears that all of the food is still remaining in their respectful sections.

[Mjoloughlin]

Hello,

My app is working now. Saw a post saying it was fixed.

Regards

[Brad605]

nice
Brad McCoy Sent from my iPhone Outlook Account

[paddyc58]

I am pleased to say that I just tried to use the app and it seems to be
working, so thanks to the team for getting it sorted.

[paddyc58]

Can confirm that mine is working again, so thank you for the interventions .

[ChelleBelle0101]

Mine is working. I should have written down everything from yesterday! Oh
well, at least it seems to be fixed. Yay!

[cjeterg]

My charge 6 is doing the same and I haven't updated in a couple of weeks.