Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[VRichmond]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

I login food but when I close the food site it all disappears.  Does not matter where you get the food item.

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

All meals.

Does this affect custom food or also the ones listed in the data base?

All foods.

Are you using an Android device or an iOS (iPhone /iPad?

I have an Android device.

[kdvana]

just started working on Android

[Bfoot]

4:10 est and Fitbit is now working. 

[RachelR-GA]

It started working again for me about an hour ago, so far I have lost the
mower recent entries I added

Rachel

Moderator edit:  removed personal information

[Radmcca]

Wahoo....not sure what happened but my Android is logging food again. I checked my Fitbit app (4.57) on my Android, visited Play Store but didn't actually do anything. 

[aPixelWatchUser]

I have unsubscribed from this post and me email continues to get every single comment posted to this **ahem** thread - how to make it stop?

[kdvana]

just texted nothing on Android

[kdvana]

Just started working on Android

[JuanFitbit · Accepted solution]

Hi everybody! Thank you for your messages and feedback. I'm glad to read that this has been solved for some of you. 

Our team has informed me that this should be solved by now. Please make sure that you have the latest Fitbit app installed. 

If you are still having the issue, please try turning your phone off and on again. 

We'll keep the thread open for any feedback and to see if anyone is still having the issue. 

We appreciate your collaboration and patience whilst our team worked on it. 

[kdvana]

my android is working now

[Mollyvio]

Mine started about 11am, all I did was opened the app, pull top of screen down, click the pink bar to update. I did this a few times yesterday and again today, and for some reason it worked the last timeSent from my Verizon, Samsung Galaxy smartphone

[kdvana]

Just started working on my Android

[Judyandbru73]

Mine is working as well. I was able to add yesterday too.

[Pammac]

So far, so good this afternoon.
Mine has been working.
Fingers crossed 🤞.
Hoping they've fixed the problem.

*Pam*

[Peterunfit]

Working as of 2 hours ago...Sent from my Galaxy

[Tufted24]

Mine is working again too.

[kdvana]

Lol. Works on my Android now.

[kdvana]

Thanks. It works on my Android now.

[ACBlue]

There are regularly fitbit app issues and all you can do is sit and wait
for the bug to be fixed. Annoying, frustrating and it isses me off.
Sometimes it's a day sometimes I'm still waiting.

[kdvana]

Just started working on my android