How do I find my Sense 2 serial number?

[Sallypaveley]

I purchased a sense to a few weeks ago in response to a promotional offer.

I am now trying to claim the cashback reward but the online form is requesting my devices serial number.

I no longer have the box and had no idea that that is the only place the serial number could be found.

I’ve tried the online help and had a long chat with somebody who basically told me that the protocol is the only way to get a serial number ever is to get it from the box.

This means that I can no longer apply for the cashback, I do feel I have been cheated and wonder if anybody else is in the same situation?

Moderator Edit: Clarified subject

[LokeAa]

I am pretty sure serial no = FCC ID. You can find your FCC if you go to your watc settings->Regulatory Information

[Sallypaveley]

Thanks for your reply, sadly this is not the serial number.

I tried putting this number into my claim and was told I needed a 12 digit number.

The conversation I had using online chat with Fitbit support basically told me that it was not possible for them to disclose instructions about finding my Fitbit sense 2 serial number as it was against their protocol.

I am really not happy about this and this is probably the last purchase I will ever make from Fitbit.



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[LokeAa]

@Sallypaveley , against their protocol? I do not know what to say....

I  found it.Your Sense is registered to your Fitbit Account. To synctoonline dashboard it needs a unique device ID. Go to Dashboard on your computer. -> Settings. hedf heURL it is a 12 digit hexcoe.. It has to be the serial no.

[Sallypaveley]

Many thanks for your prompt reply once again, you are being very helpful. I used my iPhone to set up my Fitbit and do not know how to find the equivalent of a dashboard within the iPhone settings.

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[t.parker]

@Sallypaveley this is web dashboard. You need to use a browser and do what @LokeAa in there (going to fitbit.com). You can do it ftom PC or mobile phone (probably will be easier from PC though).

[LokeAa · Accepted solution]

@Sallypaveley , I recommend to use your computer. Here is a link to a video showing you how to do it.

[Sallypaveley]

Many thanks to everybody who helped me out with this. Your speedy and helpful replies have been just awesome:)))

The video was really useful and I was able to find what I’m hoping is my serial number and claim my cashback!

I still can’t quite believe that online support at Fitbit told me that they were not allowed to explain to me how to find my serial number without the box!!!



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