Interval server error when using Fitbit Pay on Sense 2

[Volkert]

When will google pay come to the fitbit sense 2? 

Because i can't get the fitbit wallet to work! I tried everything and it keeps giving me a 500 internal server error.

Moderator Edit: Clarified subject

[Volkert]

I returned my sense 2 and got myself a sense one. And everything work like a charm. So the error is in the watch not on the app or any external stuff.

[baw66]

I have the same issue with my rabobanck card, was yours already solved? I'm able to add my via creditcard! 

[Volkert]

@baw66 no, i returned my sense 2, and got a sense 1 on marktplaats. 

On the sense one i was able to pare the rabo bank

[Peer1234]

Please  got my informed. Fitbit pay is essential for my

[LizzyFitbit]

Hi there, @Volkert, @baw66 and @Peer1234.

@baw66 and @Peer1234 Thanks for joining this thread, I'm sorry you've having this experience with your Sense 2. Let me share our team is aware of the error message showing up on the Fitbit app and they're working to get this resolved. Your feedback is appreciated and once I have more information, I'll update this thread.

@Volkert Thanks for sharing your watch is working well and I'd encourage you to start a new thread in the Sense board in case you have any other question. Have a good one!

[medicinewoman]

@baw66 @FietjeV @Ginooo @diko59 have you contacted Rabobank? I was also unable to add my Rabobank card to my Sense 2. I contacted Rabobank and they told me that they are having some issues at the moment, because they are changing their IT infrastructure. They changed some things in my account and after that I was able to successfully add my Rabobank card to the Sense 2.

In het NL: ik had hetzelfde probleem (unexpected error bericht) en nadat ik contact heb opgenomen met de Rabobank, konden zij mij heel goed helpen en gaven zelf direct aan dat het probleem aan hun kant zat. Ze zijn bezig om alle IT onder 1 dak te brengen i.p.v. per lokale Rabobank te regelen en daarbij ontstaan er soms wat problemen (met name als mensen bij meerdere Rabobanken een account hebben, bv. voor werk en prive, zoals bij mij het geval was). Zij hebben iets aangepast in mijn account en sindsdien kan ik Fitbit Pay gewoon gebruiken op mijn Sense 2. Dus als je nog problemen heb, zou ik ook eens met de Rabobank bellen, wie weet kunnen ze jou ook helpen.

[QW1973]

I updated the Fitbit app last Friday and was able to add my ABN account to the Fitbit app, yesterday I paid with my Sense 2 in the supermarket. Seems the last update has resolved something because I wasn't able to connect my ABN to the Fitbit before

[baw66]

Peer, na de laatste update van vrijdag kan ik eindelijk de Rabobank pas toevoegen en ik hoor dat ook ABN nu werkt. Succes Bart

Lizzy, after last update of the app I can finally add the bank card. Thanks!!

[Jeansaal]

Yay! I can also add my ABN Amro cards now. Awesome. 

[Peter_F]

Even though fitbit did a good job at fixing this and I should be happy, the following has ruined the experience:

1. Wasted time reaching tech support and they made it sound as if I did something wrong when switching from the old to the new fitbit

2. Took lot of time before the problem was acknowledged

3. No updates on a time line or priority on fixing this

4. No update after the fix was rolled out