Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[BarbM22]

I just discovered one of my metal pieces is gone. Is watch safe to use without the metal piece? The watch is a Fitbit sense 2 purchased from Amazon January 7, 2023.  Can watch be fixed?

Barbara Mills 

 

[K0MM4ND3R]

Happened exactly the same to me, only 1 fell off, i never took a bath nor swim with it, don't know what to do, i think gluing it it's not a smart option.

[BarbM22]

Thanks for your reply.

I don't know where the piece went. I never got mine wet either. Mainly want to know if watch is safe to wear and charge.

[AllenR2]

sorry about the issue - I’ve been wearing Fitbits for many years and this is a known problem .   I am wearing a 35% off Sense 2  I bought through Fitbit support when my original Sense 1st gen died prematurely- so far OK.  You should contact support .   I also have a spare Fitbit Sense 2 that I bought used and it eventually had the contacts fall off the back .   I bought a new back from an electronics shop in Washington state and my electrical engineer son in law (who worked for Fitbit years ago ) repaired in January .   He pulled the contacts off the replacement back and used the special glue - very carefully !    I hope you can get some satisfaction on the issue .   I like the shape of the Fitbit sense 2 and the functionality of the app as does my wife -  but I will got to another brand eventually 

[BarbM22]

Thank you for your reply.  I love the watch. It is sad it has this quality flaw with the sensor plates falling off. 

[Athletewannabe]

Please tell me the name of the shop where I can buy them

[LuckHasIt]

When the second piece fell off today, I realized it was from my sense 2.  The first one was found in the car a few months ago, but we had no idea where it came from.  

[BarbM22]

Seems it is a common problem. 

[Adeleld11]

I’ve just noticed that 1 of the metal strips has come away. At the back of my Sense 2  I’ve got no idea where it is and the one still there is has already come away but I have it.  . Can so glue it back somehow or get it replaced?? Help Thank you

[Adeleld11]

Yes z I’ve noticed this evening that 1 metal strip is missing and 1 is loose. How do I get replacement and can I glue the other back ? Help please. I don’t wear it in the shower and it has never got wet 

[BarbM22]

You can't glue together.  Works fine without. 

[AllenR2]

You should reach out to customer support - they can advise you.   If it’s out of warranty they may  offer you a discounted replacement - it’s a known issue that a lot of us fellow Sense 2 owners have dealt with .  The metal piece is a sensor for ECG readings - 

[BarbM22]

I have tried reaching out to customer support multiple ways. No response. 

[AllenR2]

Click on your photo in the app - it takes you to a help  page.   All the way at bottom of that page is a contact  support choice 

[BarbM22]

I've done that. No reply.

[Boston2capecod]

I bought the replacement pc. But,  I am on vacation right now & don't have the shops name that I ordered the part from.   I still haven't put the pc on though,  it's working fine- but it's just nagging me.  Will updste with info later. 

[bpuls6088]

Nope, customer support was useless.

I can live without the ECG readings, but I have noticed with those off my watch seems to reboot periodically.  Not sure it is related, but only started since they came off.

[BarbM22]

I noticed recently that my sync isn't matching my phone readings on battery percentage and heart rate. Might be more. My steps match though.

[RebeccaKuch]

This has just happened to mine too. Just one fell off. Had since Jan 2024. Not sure if it should therefore be covered by warranty?

[BarbM22]

Warranty is 1 year. Your Warranty has already ended.