Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[SusanR1]

Mine just came off today. I contacted Fitbit and waiting to hear back. They’re not covering it??

[Georgieteecee85]

This has happened to me too! I have pictures of the metal trim fallen off. Surely it wont work correctly without it??

how can fitbit help to get a replacement?

[SusanR1]

I sent them a message and they asked for additional info. You might try
that-

[Georgieteecee85]

Thanks, I’ll give that a try

[MissyMonty]

Mine was.

[Georgieteecee85]

Oh thanks so much, I’ll give it a try!

[mmmSushi]

One sensor piece came off my Sense 2. Now there's a display on the face I've never seen before. Side button doesn't do hange anything on the display. I received this watch in a contest, do not have a receipt. Please let me know if anything can be done, thanks. 

[Unap123]

I was just changing my strap yesterday and noticed that the underside looked different, both are missing and I’m not sure when they fell off. I don’t have my receipt and don’t know how long the warranty is, I have it less than two years!

[SusanR1]

They asked me for my account info and looked it up. Mine is over two years
old so out of warranty, but you might send them a message and see if yours
is within the warranty period still. Since mine isn’t they gave me a 35%
off promo code, but I won’t replace it unless it stops working like it
should.

[Cbufano]

I had the same issue and have been wearing it without them.  Is that a problem?

 

[Unap123]

I am under two years, May last year, so got on webchat earlier, and they are replacing it for me. I have to return it to them so I sent it off with UPS earlier. 

I’d nearly prefer a refund as I’m not impressed at all!

[Pheebs42]

Only had mine a year and this happened to me tonight. Not happy

[Unap123]

Definitely contact them, I’m getting a replacement, I had to send the faulty one back. 

[MacAtsaoir]

Hi. I’d get in touch with fit bit directly. It helps if you have a receipt
of purchase. Good luck
Celine

[Pheebs42]

Thanks I will ☺️

[TheAlan1971]

Just to add to the list, both of mine fell off over the past couple of months - I've a Sense 2 which is about 2 years old and treated fairly well.

I didn't notice one going, but when I too the watch off one fell out.  I'd also noticed the ECG wasn't working well and has pretty much stopped working now, presumably these are the contacts for that.

I also detest what they did with the Android app a few months ago plus I don't want it linked to my Google account so will be moving to a different brand soon. I've had an Ionic which failed, then this is my second Sense that has failed.

[TomTom100]

How long did it take for replacement? 

[Unap123]

I had to send it back to them first, so sent on Saturday last. Just got a notification to say replacement is on its way to me, not sure how long it will take with DHL.

[Srinisha]

Hi, 

After 2.5 years of usage my fitbit's metal part came off. What should I do?

[TomTom100]

Contact them. Mine was two days past the standard warranty but I had purchased the extended warranty, so it was covered -- with a $30 deductible. I received the replacement right away. They told me I would get a prepaid envelope to send it back. I put in several calls to the insurance company, who said it was a Fitbit issue. I spent more than THREE hours in chats with Google and Fitbit blaming each other, as well as blaming the insurance company. I made it clear that I refused to pay for this broken piece of garbage and they had better not charge me. The insurance company sent me a survey and I told them the same. Good luck!