04-21-2025 09:22
04-21-2025 09:22
Last Friday when I logged in to see my lifetime statistics I get the message "We're experiencing an internal server problem. Please try again later". Contacted support but no answer. Vanz said he had to send over to another support team. Neither seen or heard any answer. Funny how access stopped after using for a long time. Trying to reach my goals of 25000 miles walking in less then 10 years. Now I have to manually keep track after each walk. Very frustrating.
04-21-2025 21:11
04-21-2025 21:11
HI @StephenBR - your watch can retain data for several days, but try and resolve the Fitbit app problem by restarting the phone firstly. Avoid restarting the watch if you can resolve the problem from the phone end.
If it is a persistent problem further troubleshooting on the phone may be necessary.
Normally a watch restart will keep your data, not yet uploaded, but it is best to not do that just in case. Only if it is unavoidable to restore a connection then you can do it.
Author | ch, passion for improvement.
04-22-2025 11:35
04-22-2025 11:35
04-22-2025 11:44
04-22-2025 11:44
@StephenBR- by any chance did you change your login account?
Author | ch, passion for improvement.
04-22-2025 13:51
04-22-2025 13:51
@StephenBR I know exactly what you’re asking about. You are looking for your Fitbit profile, one of the few remaining web dashboard pages. We used to be able to access here:
It is really upsetting if Fitbit/Google has taken this away permanently. The mobile app doesn't show our lifetime stats. I will try to get an answer using an internal channel.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-22-2025 14:08
04-22-2025 14:08
04-23-2025 14:53
04-23-2025 14:53
No changes were made. Business as usual.
04-24-2025 03:31
04-24-2025 03:31
@StephenBR It might take a week or more to get an answer.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-28-2025 10:42
04-28-2025 10:42
I am not willing to manually enter my steps. Mine hasn't been syncing since 2nd week of April.
04-28-2025 11:33 - edited 04-28-2025 11:39
04-28-2025 11:33 - edited 04-28-2025 11:39
@LZeeW I contacted support (Netherlands) too last week. They told me that this option has been discontinued.
Is it possible for someone to move these messages to the platform, as they are not Sense related?
04-28-2025 11:58
04-28-2025 11:58
@Corr Thanks for your feedback. Now that the web dashboard forum is gone, I can’t think of any better existing forum.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-28-2025 13:58
04-28-2025 13:58
Hi,
I've experienced this problem since Easter. While the app is fine for most stats, it doesn't (as far as I am aware) show daily average.
04-28-2025 14:21
04-28-2025 14:21
04-28-2025 16:55
04-28-2025 16:55
In the same situation as you. I've been using Fitbit since Dec. 2013, and was actively striving for 100 million steps by late 2027. I should have passed the 79 million steps back around the 19th of April 2025, but have no solid way of knowing.
Very disappointed on what is happening with Fitbit.
(presently using Inspire 3)
04-29-2025 08:50
04-29-2025 08:50
04-29-2025 09:20
04-29-2025 09:20
@StephenBR I haven't gotten a reply back from my contact at Fitbit/Google.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-29-2025 10:41
04-29-2025 10:41
I have same problem and almost the same need (close to 30K in 10 years). Still no answers??
8 hours ago - last edited 8 hours ago
8 hours ago - last edited 8 hours ago
Bad news, everyone. I got confirmation. This page is gone and isn’t coming back.
Please vote for and leave a comment on this request in the Product Feedback forum. If you migrated to a Google account, send feedback in the Fitbit app. Tap on your profile picture, then Send feedback.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
8 hours ago
8 hours ago
4 hours ago
4 hours ago
I set feedback on that decision of theirs's requesting that they seriously reconsider.