Oops! Something's not right... We're experiencing an internal server problem. Please try again later

[StephenBR]

Last Friday when I logged in to see my lifetime statistics I get the message "We're experiencing an internal server problem. Please try again later". Contacted support but no answer. Vanz said he had to send over to another support team. Neither seen or heard any answer.  Funny how access stopped after using for a long time. Trying to reach my goals of 25000 miles walking in less then 10 years.  Now I have to manually keep track after each walk. Very frustrating.  

[Guy_]

HI @StephenBR - your watch can retain data for several days, but try and resolve the Fitbit app problem by restarting the phone firstly. Avoid restarting the watch if you can resolve the problem from the phone end.

If it is a persistent problem further troubleshooting on the phone may be necessary.

Normally a watch restart will keep your data, not yet uploaded, but it is best to not do that just in case. Only if it is unavoidable to restore a connection then you can do it.

[StephenBR]

Thank you for the info but the issue appears to be with the web site on
profile. My lifetime achievements are not showing due to the mentioned
error. I have performed all the resets and updates. Replied support with
print outs
Would love to see lifetime achievements listed with the weekly statistics
email. Also like to see them available through the app.

[Guy_]

@StephenBR- by any chance did you change your login account?

[LZeeW]

@StephenBR   I know exactly what you’re asking about.  You are looking for your Fitbit profile, one of the few remaining web dashboard pages.  We used to be able to access here:

It is really upsetting if Fitbit/Google has taken this away permanently.  The mobile app doesn't show our lifetime stats.  I will try to get an answer using an internal channel.

[StephenBR]

Thank you. I find those stats as a driving force to meet specific goals.
Shows how far we have come.

[StephenBR]

No changes were made. Business as usual.

[LZeeW]

@StephenBR   It might take a week or more to get an answer.

[Special-K7]

I am not willing to manually enter my steps. Mine hasn't been syncing since 2nd week of April. 

[SunsetRunner]

@LZeeW  I contacted support (Netherlands) too last week. They told me that this option has been discontinued.

Is it possible for someone to move these messages to the platform, as they are not Sense related?

[LZeeW]

@SunsetRunner   Thanks for your feedback.  Now that the web dashboard forum is gone, I can’t think of any better existing forum.

[EL1010101]

Hi,

I've experienced this problem since Easter.  While the app is fine for most stats, it doesn't (as far as I am aware) show daily average.  

[Special-K7]

I called and spoke to Customer Service. He was amazing. Have to allow all
notifications for Fitbit. Also, had to update Fitbit. I shared my screen
and he walked me through it. Problem solved.

[colddonkey]

In the same situation as you. I've been using Fitbit since Dec. 2013, and was actively striving for 100 million steps by late 2027. I should have passed the 79 million steps back around the 19th of April 2025, but have no solid way of knowing.

Very disappointed on what is happening with Fitbit.

(presently using Inspire 3)

[StephenBR]

Been over a week with no reply. All steps requested were performed with no
change. April 18th was last day it worked.

[LZeeW]

@StephenBR   I haven't gotten a reply back from my contact at Fitbit/Google.

[dab2]

I have same problem and almost the same need (close to 30K in 10 years).  Still no answers??

[LZeeW · Accepted solution]

Bad news, everyone.  I got confirmation.  This page is gone and isn’t coming back.

Please vote for and leave a comment on this request in the Product Feedback forum.  If you migrated to a Google account, send feedback in the Fitbit app.  Tap on your profile picture, then Send feedback.

The link from my screenshot is gone.  It doesn't seem right to select a Best Answer for this issue, but the issue is settled.  Please send feedback that this information needs to be on the Fitbit app.

[colddonkey]

I set feedback on that decision of theirs's requesting that they seriously reconsider.

[CameraSue]

It would be nice of Google/Fitbit to be decent enough to stop the charade of "Oops, internal server error..." I do not like the false hope of contacting customer support to have them say, come back in 2-3 days, it should be working.

I have submitted feedback using the mobile app, asking to provide the lifetime stats in the app, or as someone mentioned in another forum, provide the data in the weekly emails.

The lifetime information is such a driving force; it has been for me and for my father. It is quite the motivation to have a goal and make an effort to reach that goal. Now, we are blind, or we are told, just add it up yourself. The data is there, just give us access to it, or send it to us!!