Oops! Something's not right... We're experiencing an internal server problem. Please try again later

[StephenBR]

Last Friday when I logged in to see my lifetime statistics I get the message "We're experiencing an internal server problem. Please try again later". Contacted support but no answer. Vanz said he had to send over to another support team. Neither seen or heard any answer.  Funny how access stopped after using for a long time. Trying to reach my goals of 25000 miles walking in less then 10 years.  Now I have to manually keep track after each walk. Very frustrating.  

[Guy_]

HI @StephenBR - your watch can retain data for several days, but try and resolve the Fitbit app problem by restarting the phone firstly. Avoid restarting the watch if you can resolve the problem from the phone end.

If it is a persistent problem further troubleshooting on the phone may be necessary.

Normally a watch restart will keep your data, not yet uploaded, but it is best to not do that just in case. Only if it is unavoidable to restore a connection then you can do it.

[StephenBR]

Thank you for the info but the issue appears to be with the web site on
profile. My lifetime achievements are not showing due to the mentioned
error. I have performed all the resets and updates. Replied support with
print outs
Would love to see lifetime achievements listed with the weekly statistics
email. Also like to see them available through the app.

[Guy_]

@StephenBR- by any chance did you change your login account?

[LZeeW]

@StephenBR   I know exactly what you’re asking about.  You are looking for your Fitbit profile, one of the few remaining web dashboard pages.  We used to be able to access here:

It is really upsetting if Fitbit/Google has taken this away permanently.  The mobile app doesn't show our lifetime stats.  I will try to get an answer using an internal channel.

[StephenBR]

Thank you. I find those stats as a driving force to meet specific goals.
Shows how far we have come.

[StephenBR]

No changes were made. Business as usual.

[LZeeW]

@StephenBR   It might take a week or more to get an answer.