Sense 2 Firmware Update 194.86

[LizzyFitbit]

11/29 Update: This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device? If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

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We’re excited to announce that a firmware update version 194.86 for Sense 2 will be available soon! Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• View menstrual health tracking on your watch. For more information, see How do I use the Fitbit app to track my period?
• Swap between saved clock faces directly on your watch. For more information, see How do I change the clock face on my Fitbit device?
• View your daily readiness score on your watch (Premium feature only). For more information, see What’s my daily readiness score in the Fitbit app?
• Your watch now supports dynamic GPS. For more information, see How do I use GPS on my Fitbit device?
• Support for global characters and right-to-left text notifications:
  Arabic
  Hebrew
  Thai
  Hindi
  Vietnamese
• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Sense 2. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Mcav75]

OMG Lizzy, have you even seen what has unfolded since the update rolled out to everyone? It's carnage. What on earth is going on there at Fitbit??

That's not rhetorical. Why has fitbit released a broken update???

[Mcav75]

Then it hasn't gone fine at all as it has broken your watch. Advice is to contact Fitbit and get a replacement or a refund.

It's truly shocking, but not surprising any more. You are long past refund time.

[Mitsuomi]

Can we get an update that gives the Sense 2 access to more clock faces that other fitbits can use? There was a face available for my Sense, but couldn't get it once I upgraded to a Sense 2

[PetePia]

Everything may be working fine on REDDIT, but nothing is working fine on my FITBIT.

[Krocket]

Can’t reply without logging in to google. Plan to delete my google account soon

You really messed up by “upgrading” to the Sense 2. In addition to reduced features like 3rd party clock faces, Sense 2 just doesn’t work. It does a fair job as a pedometer, but don’t trust any other metrics. And it seems unlikely they will survive a year. Go to a reputable source for your next smart watch.

Sent from my iPhone

[RKY14]

Following.................. for the emails.

[Unerschrocken]

There is no intention to solve the problem. 

[Krocket]

Actually, that was not my post, though Imdid vote for it.it expresses the frustration a large part of the fitbit community is suffering due to faulty products, bizzare software glitches, and poor customer service.

Sent from my iPad

[phatbitzr]

Now my Sense 2 barely stays up for half a day before powering down, even while battery is at 80% range.  It will go through the restart loop for quite a while until it gives up.  Putting it back on the charger shows battery in the 90% range, then drop to low 80% range, then slowly charge up.  Either the new firmware senses battery capacity inaccurately or the the nonstop restart attempts soon after the firmware update killed the battery.

Anyway, doing a factory reset is probably to no avail, as it has to update to the latest firmware, which puts me back at square one.

[Unerschrocken]

Just give up and buy another watch from another company. I've been through 3 successive guaranty replacements, all behaving the same. They wanted to send the device again, but I just gave up. They think that just because they cover the return level my time spend is free.

[albakadabra]

 

my weather tile won't sync yet if i use the weather app through all apps section it works fine so it's not a permission issue 

[Mcav75]

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@albakadabra wrote:

 

my weather tile won't sync yet if i use the weather app through all apps section it works fine so it's not a permission issue 

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@albakadabra wrote:

 

my weather tile won't sync yet if i use the weather app through all apps section it works fine so it's not a permission issue 

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My weather tile is also broken since the update.

Way to go Fitbit.

[AZ-TX]

Have you tried to force stop the app on your device, then, restart it and sync. I've had to do this once a day for nearly a year now to get the weather app to sync properly. 

[SunsetRunner]

All you have to do is turn Bluetooth off and on, you'll get the same
result. A lot faster!!

[Mcav75]

The weather tile is back for now. It's really sad that we even have to manually sync. This kind of stuff should just happen.

[Barbarella64]

I received a new Fitbit, but it took 2 tries before I got one that worked. Very frustrating!

Sent from my iPhone

[Krocket]

Yes, mine has been frustrating me for the 6 months I’ve had it. And the problems I’m having keep changing over time. When something gets better something else breaks. Hard to believe they are still in business.

I just cancelled my premium subscription since the trial period is ending. No point in parting with any extra money.


Sent from my iPhone

[LizzyFitbit]

Hi everyone and to our new members, welcome to the forums.

Before anything else, let me clarify that this thread is to share your feedback and questions regarding the firmware update version 194.86 for Sense 2. If you have a different device or your comments are related to the Fitbit app, please create a separate thread as this will help us to keep the discussions organized and on-topic.

@Walker1610 Thanks for letting me know that you've tried those suggested steps. This isn't the experience that we want you to have and I apologize for this situation. While I understand your point of view, in case you want to give it one more chance, we can try restarting it and setting it up as a new device in order to get your watch reconfigured with your account.

@lovefit71 Thanks for the confirmation and may I know if you tried the steps suggested for that issue? If not, please give them a try and monitor the behavior of your Fitbit device.

@Unerschrocken I appreciate your efforts while troubleshooting your watch, and I'm sorry for the inconvenience experienced. I noticed that you have contacted our Support team. Because our team is already working on your case, my best advice is to keep an open communication with them in order to receive further assistance.

@Trace57 and @LeeHuscroft Just to confirm, do you still have issues with your sleep and skin temperature? If you haven't done so, let's try restarting your watch, wearing it about 2-3 finger widths above your wrist bone and keeping an eye on its behavior in the next few days.

@Walker1610 I understand how frustrating this can be and thanks for bringing this to my attention. While it seems that your watch is tracking your heart rate correctly, let's try wearing your watch on your other wrist making sure it's about 2-3 finger widths above your wrist bone. Try this for one night, sync once you're awake and check your details on the Fitbit app.

@phatbitzr Thanks for the detailed information and steps tried on your own. Because your watch seems to be rebooting during your exercises, that might be the reason why the SmartTrack activities weren't recorded correctly. With this in mind, may I know if you tried restarting your watch with the buttons? I'd also recommend setting up your watch as a new device, checking the SmartTrack settings to ensure your workouts will be recorded and using it in the next few days to see how it goes.

In regards to the battery, I'd like to share with you and @Krocket that, as with any other electronic device, the battery life can be impacted when using certain features such as tracking GPS data or using Always-On display. While this doesn't mean that you cannot use all its features, let me recommend following the tips from this help article to see if that helps. Please note Dynamic GPS will be enabled only when your watch doesn't find or connect to the GPS.

@albakadabra, @Mcav75 and @AZ-TX Thanks for the screenshots and steps that you've tried. Just to confirm, have you made sure the Fitbit app is allowed to run in the background? Certain apps such as Weather require a constant connection between your watch and the Fitbit app to update your information. If not, please double check this in your phone's settings and monitor its behavior.

[Unerschrocken]

I have an open communication, but not the team that has been giving me
support with my Sense 2. No acceptable solution was provided. I waiting for
one for more than a week. If fitbit care and honor the garanty, I would
have my working replacement 3 month ago. And as the time pass, also my
premium membership.

José Marte

[phatbitzr]

@LizzyFitbitBefore the firmware update, I was getting around 3 days of battery life with around 2 hours of GPS enable exercise tracking.  I disabled that feature a week or so before this firmware update as this feature already being performed by some other device.  After the firmware upgrade, in order to resolve all the issues I had, I disabled smarttrack, performed hard reset, factory reset (unfortunately it upgraded firmware to this same version again), set it as a new device.  All this is to no avail, as the watch's battery now lasts half a day at best.  It will run out of battery as soon as I try to take a ECG reading, even if it is at 100%.