help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 bands won't latch correctly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2022 15:38 - last edited on ‎10-06-2022 11:30 by Fitbit Moderator

‎09-30-2022 15:38 - last edited on ‎10-06-2022 11:30 by Fitbit Moderator

Is anyone else having issues attaching a different band on their Sense 2? Only one end of the loop band will successfully snap back into place. The other end fits, yet I am unable to click it into place. This is NOT an official Fitbit band, yet I have purchased two separate bands from two separate companies and I am having the exact issue with both. Only one end clicks in place. User error or perhaps faulty watch hardware?

 

Moderator Edit: Clarified subject

Best Answer
63 REPLIES 63

‎03-07-2023 06:49

In response to Babsie5

‎03-07-2023 06:49

Did that. And tried bands on my husband's also. Same thing. I am just going
to use the original band and will never get a Fitbit again.
Best Answer

‎05-13-2023 09:05

‎05-13-2023 09:05

I just got my Sense 2 and found that MOST of my 3rd party bands still work.  The sport ones with air holes did not lock-in, but the silicone “Fitbit” standard style did.  I’m sure it will depend on the manufacturer for the seller.

Best Answer

‎05-15-2023 01:41

‎05-15-2023 01:41

a rim exists on older Sense/Versa3 adapters, obstructed in inserting the watch property on the newer models. Here is a clear photo of the difference https://strap.primria.com/fitbit-sense-2-versa-4-watch-bands-compatibility/

Best Answer

‎07-16-2024 06:34

‎07-16-2024 06:34

I have loved my Sense 2. I never take it off except to give a quick charge. In the past year it has fallen off my wrist 3 times. The first 2 times the band disconnected from the base like I was changing the band. I clicked it back on, no problem. The 3rd time was paddle boarding on the Tennessee River. Nooooo. Has anyone else had this problem? I would like to get another Sense but I'm don't think I could trust it to stay on my wrist. 

Best Answer