Sense 2 will not charge

[TAH777]

I purchased my first Fitbit Sense 2 on April 21, 2022. It worked fine, then suddenly stopped charging. I went through lengthy troubleshooting with Fitbit Support, and they ended up sending me a replacement. Its been 1.5 months into using the replacement device and literally overnight, it went from working fine to the exact same issue as the last one. I have 3 different chargers, no prong issues, clean connections, etc, and still nothing. Occasionally the watch will show 0% charge and goes away. Here we go again. What the heck? Am I missing something?

Moderator Edit: Clarified subject

[JenxDJ]

I am having the same issue. I just got my Sense 2 at Christmas and now it will not charge. It is not the cube or the connections they are clean. Is there another option? This is a brand new device' should be working well.

[Guy_]

Hi @TAH777 - the watch is most likely not a Sense 2 which only came to market Sept 2022.  Your watch replacement should still be under warranty so chat again via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. If you post again please give the correct model.

Hi@JenxDJ - check very carefully the cleaning and more importantly he charge cable. see details in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen You can also chat via the above.

[Csandye]

I'm having the same problem. I've tried everything 

[saraarell]

My Sense 2 has been on the charger all morning and it is dead as a door mail. Will not charge so what am I doing wrong?

[Csandye]

Mine too. I've charged it one time and I know I didn't do anything. Apparently this is a problem with them

[Guy_]

Hi @saraarell @Csandye - have a look here How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen it might be the problem.

[Denitra]

I came looking for this thread. I am having the same issue, kind of. My charger won’t make a connection. When I switched from the Sense to the Sense 2, I thought maybe there was a difference in the chargers, even though I thought they were supposed to be compatible. So, I pulled out the new one that came with the Sense 2 and tried it. I have to try several attempts before the battery indicator on the screen says it is charging. Even then it will sometimes lose connection and I’ll go back later and it has made to progress. I am going to file a warranty claim with Fitbit as this is not what I paid for. 
Also, I have had dirty contacts before on my Sense so I have cleaned it, even though both the charger and watch are brand new and shouldn’t be dirty. 

[LizzyFitbit]

Hi everyone, and welcome to our new members. @Guy_ Thanks for your great help.

I've moved your posts to this new thread so we can keep the forums organized.

@JenxDJ Thanks for letting us know about your Sense 2 and charging cable. I understand where you're coming from and while checking your details, I noticed you already have a case created. I'm sure our Support team will continue helping you, please keep the communication with them.

@TAH777, @Csandye, @saraarell and @Denitra Thanks for the details provided, as well as the troubleshooting steps tried on your own. I'm sorry for this inconvenience and while you've tried some steps, could you confirm you've exhausted the rest of the tips suggested in this help article? If not, please give them a try and monitor your watch afterward.

[Caterina_sense]

Hi

I am experiencing the same issue. I purchased it on the 6th of April 2022. It worked fine, then suddenly it stopped charging.

However, Fitbit support keeps on sending me the same email, saying I have to get in touch with the support team - but no one is giving me a feedback of what I have to do.

Any suggestion of how I can get in touch with someone who can reply to me?

I am quite frustrated. This watch costs quite a lot of money and it is not worth if it lasts only 12 months with no assistance at all....

------------------

Dear Lizzy

I hope you are well. Not sure if you are still operative in Fitbit. May you confirm?

[Caterina_sense]

Dear Lizzy

I hope you are well. Not sure if you are still operative in Fitbit. May you confirm?

[Guy_]

Hi @Caterina_sense - did you follow what was posted in this topic as it may resolve your issue.

[Caterina_sense]

Hi

Yes, I have. I have tried to clean the charging cable / I have purchased one
with my pocket money.

Nothing has changed.

With the new charging cable it charged only ones, then dead again.





Kind regards

Caterina

[Guy_]

Thanks, @Caterina_sense - perhaps the new cable is broken or the watch isn't clean enough, do check very carefully. The cables aren't very robust. Make sure to try a PC port too 

If you have a 2 year warranty the cable can be replaced free.

[Caterina_sense]

How do I have it replaced?

No one replies me.





Kind regards

Caterina





Caterina Larosa AIEMA, Grad IOSH

[Guy_]

@Caterina_sense - You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Caterina_sense]

I have done it!!

Thank you...

They are going to replace the watch with a new one.

Apparently it is not the battery but the watch.



Kind regards

Caterina





Caterina Larosa AIEMA, Grad IOSH

[Guy_]

@Caterina_sense- thanks for the feedback, glad you could get it sorted.