Update button won’t press

[ErikRub]

There is a firmware update I need to install and I go through the whole process but when it gets to the end, the update button won’t press. I’ve restarted my Fitbit and phone multiple times. 

 

[Dadof20]

Hey, is anyone at Fitbit (Google) going to help these people?

[Kyad]

I am having the exact same issue, crazy to see how wide spread it is and still no fix

[Snowlvr]

I think they are trying to push people up to a more sophisticated watch which I happily would if they were iPhone compatible. 😵‍💫

[Jholt7379]

We did a factory reset which included the update firmware and it was seamless 

[Dadof20]

I want to buy one of these, but this issue is making me hesitate.  Wish there was some obvious support here!

[Soloroboto]

Same boat as everyone else. 

Factory reset the Fitbit 4 times now. Have unpaired/removed it from the phone, the Fitbit app, both, before and after doing the reset, basically every iteration and combo of the things suggested that I can try and I still can’t click the freaking “update” button. 

if I scroll up and down on that page (the final “not now” or “update” one in the App) I can actually make the update button *blink* AS IF it’s being pressed if I click on it fast enough, and yet nothing happens. 

Literally took the watch out of the box an hour ago, and have been fighting it ever since . 

it’s just going back at this point. 

[Otterbein170]

If the screen will not work to get to settings, then you cannot do a factory reset...Be thankful that your Fitbit allowed you to get that far.  

[Otterbein170]

NO, they do not care.