Customer Service

[LucyFla]

WORST CUSTOMER SERVICE EXPERIENCE! 

so, far I am very disappointed with the product and the customer service! 

My husband bought me the Fitbit sense, the sense broke down in less than a week of use 

it crashed and wouldn’t turn on or do anything. 
called & I was promised a replacement, so after a week of not hearing from anyone or receiving my replacement, I call  to find out my replacement hasn’t shipped because of a mismatch on the order?!?

so, the person that I spoke to, sends an email so I can reply with the full name and country, but even after he didn’t know to give me an answer as to when I will get my replacement?! 
i must wait now for another email to confirm!?

why All the run around? 
why is it so difficult to get this defective unit back to them and me getting a good working unit? 
why, so many hoops ? 

very disappointed! 😡

[Guy_]

Hi @LucyFla  - is your watch actually faulty?

What were the symptoms?

There is a common problem with the charge cable, which ends up with the watch not turning on simply because the battery is flat, and charging it doesn't do anything.

[Guy_]

@LucyFla  - in case it is that, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen