Data History!

[SunsetRunner]

Hi guys,

Here is a question. I have Fitbit devices from Versa1 for probably 1 year, then deleted it (I must do it...),and replaced it with Versa 2 for another over a year. Then deleted it from my account, cause I was using Samsung for 8 month. Then Sense come along, was waiting for update first then I purchased it.

I put it into my fitbit account. 

When I look around data, I've seen all 3 years of data of all devices I had before. Well, as I wanted data from recent device, wanted to clear old data. I begin with sleep, 3 years, record by record....ti takes 2 hours...

Now the question...how to do it "normally" not one record at a time for the rest.(heart, steps, etc..)

thanks,

Luc.   

[Guy_]

How about a new account for the Sense, that way all old data will not be there?

[SunsetRunner]

Thanks Guy_,

Stupid me...I did think about it, but....too late!

When I add my sense to the account, also it adds the 6 Month premium...

If I do it now, probably I'll loose premium....

I don't know if  I'll talk with Fitbit, they can move premium to new acct...

Thanks!    

[Rich_Laue]

Your data is stored in your online Fitbit account, not in the tracker. 

[Guy_]

Exactly, thats why creating a new Fitbit account would be problematic for LuckyH. He might lose the 6 month premium, as it was awarded to the old Fitbit account.

[Landy04]

What about trying it on the Fitbit Dashboard? is there a way there for you to edit the account details?

[westsidekilla1]

I factory reset my Sense and deleted my old Fitbit email account. Signed in with a new email account and created a new Fitbit account and still got the 6 months of premium. Maybe I just got lucky. Idk 

But like I said, I deleted my entire Fitbit account associated with my Gmail and then made a new Fitbit account with my Yahoo email and still got the 6 months Premium free. Your results may be different but that was my experience.

[SunsetRunner]

Thanks to all of you...

Fitbit dashboard do the same as the app. All data remains there.

I spoke with a Curst. Support, they say the trick with new account and free premium can be done but I have to wait until the premium expire...

I think and maybe will try what westsidekilla1 said, and if I'll loose Premium, ok. If I really need it, I'll subscribe.

The part I was NOT thinking about if I'll make a new account, Is Reset the Sense To factory settings. This probably make the difference too.

And probably to end the subscription on old acct....

We'll see, thanks anyway...

Luc

[Rich_Laue]

No need to reset the Sense, simply connect it to the new account. At this time it will be removed from the old account. 

[Luckyhadary]

Hi guys,

thanks again to all of you.

new acct, no need to reset Sense.

And premium is back, google recognize the device maybe, but i begin the trial from today!

So all good...And...some last data remained on the watch...how did I do 7000 steps in1 hour, at home??

and clock faces were there, some 3 party did not work, has to delete them and reinstall.

that's because I did not reset the watch. The settings on the watch remains the same.

Thanks again,

Luc

[Guy_]

Thanks for the info.

There seems to be an issue with permissions - watch transfer to another account

For some reason stored data on the watch can be uploaded to a new account but new data cannot be downloaded [eg heart rate, steps etc.] from the new account, so clocks/apps won't work properly.

Presumably because the new account holder has not granted permission [ only done when the clock face was installed under the previous account to the previous account holder].

In addition its not sure that the clocks/app resident on a watch are synced when attached to a new account. There can be issues when using only one account, so possibly worse with 2 accounts.

Hence its probably necessary to reinstall clocks under the new account, with permission granting, to get the phone app and watch on the same understanding and avoid additional issues.