10-05-2020 13:47 - last edited on 10-08-2020 14:27 by LiliyaFitbit
10-05-2020 13:47 - last edited on 10-08-2020 14:27 by LiliyaFitbit
My fitbit pay doesn't work.
Getting a very long message and it doesn't work.
I have a Fitbit sense, and a Samsung phone.
Moderator edit: subject for clarity
10-06-2020 13:24
10-06-2020 13:24
My fitbit pay is still not working!
10-08-2020 14:27
10-08-2020 14:27
Welcome to the Fitbit Community, @SunsetRunner.
I appreciate your participation in the Forums and sharing that Fitbit Pay is not working. Thank you for providing the additional details, I understand how you are feeling and I am glad to assist you. In order to further investigate, could you please confirm what error message do you receive? Does it look like the one from this post?
For more information about Fitbit Pay, see What should I know about Fitbit Pay?
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-08-2020 14:32
10-08-2020 14:32
10-08-2020 18:40
10-08-2020 18:40
Hi @SunsetRunner, thank you for your reply.
I appreciate the additional details. I would like to confirm that this issue has been reported to our team and they are investigating it. I am sorry for any trouble, thank you for your patience and understanding.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-10-2020 08:54
10-10-2020 08:54
Can mention that I have tried to reboot, delete, force close and everything.
10-13-2020 09:00
10-13-2020 09:00
Any news???
10-13-2020 18:03
10-13-2020 18:03
I have this issue too. I'm in Australia, and I've tried to add my Visa credit card and it says my bank isn't supported, yet its on the list of supported banks
10-14-2020 19:26 - edited 10-14-2020 19:27
10-14-2020 19:26 - edited 10-14-2020 19:27
Welcome to the Fitbit Community, @KarenF2020. Thank you for your reply, @SunsetRunner.
@SunsetRunner I appreciate your efforts and understand your concern. I am sorry for this inconvenience, our team continues to work on this issue and hope to have a fix soon.
@KarenF2020 I am sorry to hear abut the issue you're experiencing. Thanks for the details shared. I recommend to log out from the Fitbit app, force stop the Fitbit app, reboot your phone, open the Fitbit app, log back in and try adding your card to the Wallet app one more time.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-23-2020 16:03
10-23-2020 16:03
Still no fix for the problem?
Not cool to bye a watch where tings don't work..