Fitbit Pay not working

[SunsetRunner]

My fitbit pay doesn't work. 

Getting a very long message and it doesn't work. 

I have a Fitbit sense, and a Samsung phone. 

Moderator edit: subject for clarity 

[SunsetRunner]

My fitbit pay is still not working! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing that Fitbit Pay is not working. Thank you for providing the additional details, I understand how you are feeling and I am glad to assist you. In order to further investigate, could you please confirm what error message do you receive? Does it look like the one from this post?

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

Looking forward to hearing back from you.

[SunsetRunner]

Hi. No it is the long message. "Grizzlybear"

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply.

I appreciate the additional details. I would like to confirm that this issue has been reported to our team and they are investigating it. I am sorry for any trouble, thank you for your patience and understanding. 

Let me know if you have any questions.

[SunsetRunner]

Can mention that I have tried to reboot, delete, force close and everything. 

[SunsetRunner]

Any news??? 

[KarenF2020]

I have this issue too. I'm in Australia, and I've tried to add my Visa credit card and it says my bank isn't supported, yet its on the list of supported banks

[LiliyaFitbit]

Welcome to the Fitbit Community, @KarenF2020. Thank you for your reply, @SunsetRunner.

@SunsetRunner I appreciate your efforts and understand your concern. I am sorry for this inconvenience, our team continues to work on this issue and hope to have a fix soon.

@KarenF2020 I am sorry to hear abut the issue you're experiencing. Thanks for the details shared. I recommend to log out from the Fitbit app, force stop the Fitbit app, reboot your phone, open the Fitbit app, log back in and try adding your card to the Wallet app one more time. 

Keep me posted on the outcome.

[SunsetRunner]

Still no fix for the problem? 

Not cool to bye a watch where tings don't work..