I am very disappointed to see all of this discussion about the Sense reboot cycles. I got a brand new Sense watch on Christmas day after wearing an Ionic for about a year or two. I enjoy the battery life on these devices so much more than the smart watches from the big players. But... alas... my Sense randomly goes into the dreaded reboot loop each Sunday. Oddly enough, it happened on exactly that schedule. Last Sunday morning (Dec 27, 2020) and today (Jan 3, 3021), the watch began rebooting every 10-20 seconds. Last week, I ended up forcing a factory reset (which took multiple tries since the watch face was non-responsive for many of those reboot cycles) and it worked fine for one week. Today, it started doing the same thing. Both times, the battery had dropped to (or below) the low warning level (25%), so that seems a little too coincidental.
{sidebar, this forum thought I mentioned an inappropriate term in this message body by saying "a bit" and then "coincidental"... which is obviously very poor programming}
We are discussing now whether we should just take it back to the retail outlet where we bought it. We're not even sure yet if they will allow an exchange or, since Fitbit does not seem to care about the problems reported here, return it (as others have shared here) and go after a different device altogether.
I have had TERRIBLE luck with Fitbit (whether Premium or not) actually supporting the device. They pretty much stink at that part of the experience. Which is really sad. If they were even half as good as their competition in the support space, they'd probably keep their customers happier and, just maybe, longer. I've been a Fitbit customer for 6+ years and I do believe I've reached the end of my road with them.
Any last thoughts or suggestions?
