Fitbit Sense won’t charge

[Sweethaven]

My Sense has had low battery life for some time now and now it won’t charge. I’ve had it charging since 11 pm last night. I’ve tried different USB ports, a wall charger, and even cleaned the back of my Sense. What do I do now?

[Guy_]

Hi @Sweethaven  - it may need more thorough cleaning or commonly the charge cable is faulty - see all instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

If you need a new cable you can get them from Fitbit under warranty or buy them online.

[Ftumch]

It's possible the pins on the charger are at fault. They tend to fail all too often.

https://community.fitbit.com/t5/Sense/Sense-charging-cable-pins-are-sunken-in/td-p/4845233/highlight...