Fitbit Sense won't charge

[Jotex]

I plugged my Fitbit Sense but it won’t start recharging. [unhappy]

Moderator Edit: Clarified subject

[given2fly10]

I’m useless at twitter! Is there another way to get the info from a human?? Did you get yours replaced or just clean it?

[Guy_]

HI @given2fly10 - check the terminals and charge cable, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[Jotex]

Hi @given2fly10Z. What @Guy_ said. This link might help explain how to clean: https://help.fitbit.com/articles/en_US/Help_article/2005.htm

[Guy_]

@Jotex- good point, though how to clean the device is the first step in the link, people often miss it.

[Jotex]

@given2fly10  — back to your question, I just clean mine (have not needed a replacement).

[LizzyFitbit]

@given2fly10  Welcome on board. @Guy_ and @Guy_ It's good to see you here and thanks for your help.

@given2fly10 Thanks for letting me know about your Sense, and your efforts while working on this situation. I'm sorry you're going through this experience and if you haven't done so, please give a try to the steps suggested by our members above.

If by any chance the issue persists, instead of Twitter you can try contacting our Support team via chat or phone. I'm sure they'll be happy to continue helping you and bring you back on track. Please click here to get connected with them.

[Melsky693]

I know this chat is closed, but I didn’t see a post saying HOW to clean them both?  Any chance you could post that here?  I’m gonna try Qtips and alcohol.

[Jotex]

Yes, Qtips and alcohol worked for me. 

[LizzyFitbit]

Welcome to the Community, @Melsky693. @Jotex Thanks for your great help!

@Melsky693 Thanks for joining the conversation and trying the steps suggested in this thread. If you haven't done so, please check this help article which describes how to clean your Sense as well as other troubleshooting tips to get it working correctly.

[EleDavis]

This is the problem with Fitbit. Ever since Google bought them, QC has fallen. The Ionic had a battery issue, and I reached out to them numerous times via Twitter and email and told them something was wrong with their product. My Sense won’t charge after cleaning the back of the watch and the charger. The only reason I bought another Fitbit product was that I received a discount due to the recall. I should have bought a Garmin. This shouldn’t be an issue. Why make a watch if it’s going to be challenging to charge?  I'm on vacation trail running, and I can't track my miles. 

[Bloomie]

And how do you clean the Sense charger and back of device safely? I'm not on Twitter.

[Guy_]

Hi @Bloomie - it's described in the "terminals are clean" link in this article How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Jotex]

A little rubbing alcohol on a cotton swab.

[given2fly10]

Which product was recalled? My Sense is worse. It hardly ever charges and the little pins to connect to charge the watch, often retract . When it does charge, I’m lucky to get 24hrs out of it!

[1focus]

Be happy it charges at all...soon it will just die