Fitbit sense no tracking data for HRV AND BR

[alleniec]

Hi! Got my Fitbit sense last july 5. The HRV and BR are still not recording anything. I have the spo2 and rhr data though. 

any reason why so? I tried the restarting but nothing happened. 

is this feature available in the Philippines?

[Guy_]

This was a known issue.

Check you have the latest firmware and Fitbit App installed, though the Fitbit App page is not up-to-date, it probably is currently 3.43.1 for both iOS and Android.

If you are current, try a clear cache.

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo all notification setup.

Then logout and login to the Fitbit App.