Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[Clove6060]

You did a lot Rudy!  

Hopefully Fitbit will fix this quickly.

I want the premium features I’m paying for, not missing data which skews my health metrics.

I work hard on being healthy and rely on these metrics.

This glitch has happened several times in previous years. All you have to do is search for missing BR and HRV (or health metrics) amd you’ll see old posts.

One would hope they have an idea of what has happened and fix it within days.

[MarreFitbit]

Hi there, @officelyn. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products.

If you cannot see your data on the health metrics tile, it may be because the device has not yet been worn properly for at least 3 nights.

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

For more detailed information, see What should I know about health metrics in the Fitbit app?

Hope that helps. 

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. For all of you who are new to the Fitbit community, welcome.

I appreciate the time that each of you took to share the details of the issue, the troubleshooting done and your experience. I understand that this can be very frustrating and would like to confirm if you've tried the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back into your account.

For more information about health metrics, see What should I know about health metrics in the Fitbit app? 

If the issue persists, please provide the following information for us to investigate further:

• The model of your phone. 
• The OS/software version of your phone. 

Please note I have merged several threads with this issue.

Looking forward to hearing back from you.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. For all of you who are new to the Fitbit community, welcome. 

Thanks for letting us know about this issue. I understand how you are feeling and appreciate your troubleshooting efforts. If you haven't done so already, please try the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back into your account.

For more information about health metrics, see What should I know about health metrics in the Fitbit app? 

If the issue persists, please provide the following information for us to investigate further:

• The model of your phone. 
• The OS/software version of your phone. 

@LZeeW Thank you for your support.

@WendyW72 Thank you for providing screenshots.

Looking forward to your comments.

[Lora17]

Tried your steps, still not showing HRV or breathing rate. Had no issues previously. This started 3 days ago.

Model: Galaxy note 9

Os/software version of my phone: android 10, one UI version 2.5

[ChrisA1]

I've tried the steps you outlined and I still have no BR or HRV, this has been two days now.

Phone model: Galaxy S10+ 512gb

Android version: 11

One UI Version: 3.1

[Ebutala7]

Hi, thanks - I've definitely followed those steps several times already as my Fitbit fails to sync at least once a day lately. Unfortunately that has not resolved this current issue with the missing heart rate variability and breathing rate data. 

I have a Blu G90 phone and it runs Android version 10.

[MarreFitbit]

Hi there, @Suzie1time1. Welcome to the Community Forums. I totally understand where your concern is coming from. 

Please note that skin temperature is available for Luxe users by going to your Health Metrics tile. If you don't have Premium, you can only see 7 days of data. If you have Premium, you can see more than 7 days of historical data. If you cannot see your skin temperature data on the health metrics tile, it may be because the device has not yet been worn properly for at least 3 nights straight.

For more detailed information, see What should I know about health metrics in the Fitbit app?

Hope that helps. 

[SunsetRunner]

Well I will give them 7 more days to fix it ,if no fix it’s goodbye from me 

[Jim95608]

Same on my Pixel 4. No data for BR and HRV past 2 nights

[Jjackson12]

Also tried and unsuccessful in having any of that info update. 

iPhone 8 iOS 14.6

[LiliyaFitbit]

Hello all, thank you for your participation in the forums. For all of you who are new to the Fitbit community, welcome. 

Thanks for taking the time to report this issue. I understand how you are feeling about this situation. Please provide the following information for us to investigate further:

• The model of your phone. 
• The OS/software version of your phone. 

For more information about health metrics, see What should I know about health metrics in the Fitbit app? 

Looking forward to hearing back from you.

[SunsetRunner]

@Clove6060 

Premium subscription...tried it for one month after the 6 month trial ended just to compare the difference between no premium and premium with the app. Glad I didn't renew with all these issues surfacing from fast draining battery, (alleged) inaccurate heart rates, missing data on health metrics...and so on...

Found out I can do without premium since the insights provided are common sense. For other data like the breakdown on the stress scores, what are we to do with those? We all know a good night's sleep, exercise, and breathing exercises help our heath, no need for an app to tell me those things. 

I loved the Sense when I got it in November 2020, now my needs are changing and all the features (working or not) I can do without.

Anyway, lets see how these missing metrics go in the next few days. Trying not to let the frustration of paying for features and not getting them frustrate me...other wearables are now on the horizon due to reliability issues with the Sense.

Good luck to ALL! 👍👍👍

[Jill_F]

I have an iPhone 11 Pro Max with iOS version 14.6.  For the past 2 nights, my Breathing Rate and Heart Rate Variation Health Metrics display as “No Data.”  All other indicators in Health Metrics are displaying as expected.

[DeinGesicht]

Same here. Strangely relieved it's not just me then - unfortunately. Happened on Fri too. Recent update on 23rd anything to do with it? 🤷🏼

[SunsetRunner]

Samsung galaxy s20 ultra 5 g

android 11

[Irish57]

They do this each time. Ask folks to do steps that do not work!

[Bjwinoz]

Before we all go through this basic diagnostics routine, it might be useful to hear if ANYONE has these features working at present? My Charge4 is about a week old. Both Breathing Rate and HRV worked the first few days under Health Metrics, but reports 'no data' for the past three days 

[Chileansurg]

 

Cheers Did all the troubleshooting steps listed above, doesn't solve the HRV and Breaths per minute issue. I didn't have the syncing issue in the first place. 

 Running Android 11 on a Pixel 3 XL.

Thanks 

G

[SunsetRunner]

Waist of time many of us have tried several times going through the reset processes etc  basically the software or app are both flawed