Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[Carrie-Ann]

Same here, IPhone user and having the same issues only now I've lost the sleep analysis. 

[SunsetRunner]

I've spoken to fitbit this morning there's no given fix date at the moment.  I assume we as a customer will have to monitor Sent from my Galaxy

[ChrisB1966]

IOS 14.6 on iphone 6s

Fitbit 3.43.1

Last data in morning of 26th June

[Mme0629]

My HRV and BR have not recorded in 3 days. I know there was an update last week. Could this be the problem?

[Mme0629]

Exact same issues here...no HRV or BR for 3 days and no sleep tracking last night with my Sense. So frustrating!

[Sgav87]

This has affected me too since Fri, 25th. I've got a new versa 3 which I've only had for about a month. It worked fine up until waking on Friday after the latest update.

Thank you!

[Clove6060]

Thanks for letting me know it was not my watch going bad. 

[lablover55]

I had the issue last night. Really, fitbit..all these issues...turning out sense has no sense at all. 

[Nusu]

I have had the exact same problem. Third day with no detail and today, over 6 hours and no sleep data. 

[adkrock]

Same for me - the last data I have for BR and HRV is 6/25. I got my Charge 4 and activated it on 6/23. I finally got spo2 data on 6/26 and 6/27 (after getting the latest firmware update) but no data from last night. Also no detailed sleep info last night, and that, at least, had been working fine. Very frustrating and disappointing experience with my first Fitbit product so far.

[SunsetRunner]

Thank you for sharing your conversation with Fitbit. Lets wait and see what the results will be.

Was there a timeline given for at least an update or status of the issues? 

[Clove6060]

No timeline. I didn’t ask and they did not provide. I figured I’d just wait and see what happens. I had to get going. I did not allocate time for this first thing Monday Morning.

[Sfmeikle]

Additionally today it seems that the sleep data function - for me - isn’t working either. Didn’t give me the “premium” analysis I pay for. 

[FlowerPowerVibe]

Same!  I woke up anxious to see if the metrics were working again, only to find that it says it couldn't record my sleep stages now either.  

[MarreFitbit]

@officelyn @amethystjan I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Sandythegeek2]

My husband and I have the same issue this morning.   Frustrating!

[MarreFitbit]

Hi everyone! 

Thanks for letting us know about this issue and troubleshooting it before reaching out. We’re aware of it and are working to identify a resolution as quickly as possible. We‘re taking into consideration your comments and sentiments.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[Sfmeikle]

Same. From bad to worse. 

[EdmundC]

Looking at it this morning I saw that that the app say that I have no data for the SpO2 measurement last night but it appears to be graphing the "no data" for Sunday - maybe this suggests that the device is working and collecting data, but it's not being processed?

[WVJan]

I'm having this same issue for the past 3 days on my Versa 2. Very frustrating!