Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[LZeeW]

This happened on my husband's Sense and my Versa 3.  I am flagging this to notify a moderator.  It is another way to make sure Fitbit is aware.

[bumbleklutz]

Exactly this.  Just an acknowledgment that the problem exists would go a long way.  I've had very few issues with my sense since I've had it; but this last (android) app update and firmware update has been fraught with problems.

[RoosterBob]

Lost two weeks ago my Spo2 readings during 5 days but they came back after that. I think that there is a big issue with Fitbit or Google. If it continues I skip my premium account

[KimKav]

No sleep score today. Still no HRV or breathing rate. Anyone else? 

[s3ymourbutts]

My friend (Versa 3) and I (sense) had the same issue last night! this is the first time it happened for us.

[Irish57]

Agreed, today woke to simplified sleep data! Again another glitch as
nothing has changed in how I wear the watch.

[AStarshine]

My BR and HRV have not tracked for 2 days and last night it was "unable to identify sleep cycles", so it is only showing a basic sleep score and no stress management score.  I am android but I know Apple devices  are also having these issues.

[SunsetRunner]

my 1st fit bit aswell but if this is their standard of product im going to send it back for a refund  stating that its  not fit for purpose  mine has never worked fully since i first got it on the 7th June?

[Nusu]

I asked for a timeline when I checked in with chat and they told me to go to Fitbit Community for an update. 

[Lora17]

Aaaaand now I have NO sleep score tonight. 

What is going on fitbit??? 

[s3ymourbutts]

Had the same issue last night for the first time.

Samsung Galaxy S10

Android 11

[Erinm345]

Same for me. No Breathing Rate or HVR for 3 nights & now no sleep score from last night. Have done all the resets & updates. Nothing changes. I’m on iPhone. Same issue on my husband’s sense & his iPhone. This data is the only reason I bought the Sense a couple weeks ago. Data was showing up fine before the issue many seem to be having now. 

[wfpfit60]

Same issues.  Started with missing Health metrics data about two weeks ago, now Sense is not recording the sleep data, etc.

[Maretamblyn]

Same here! Nothing working correctly.

[oohstlou]

Like everyone else posting I'm an Android user with a versa 3 and I stopped recording HRV and BR on Friday, this morning also I can't get any detailed sleep data even though I slept more than 3 hours.

I restarted my phone and restarted the Fitbit twice, and finally came here. Hoping they get this fixed soon it's annoying.

[Sandythegeek2]

Ugh

[circaedward]

Same here. This is now day 3 on iPhone with no HRV and RHR. Sleep is still tracking 

[ABitUnFit78A]

My data is still not showing after updating the app and wearing overnight. Will ask again.

[Irish57]

Same with me, they give the same oat answer with no offer to discount
premium despite ongoing problems!

[Erinm345]

Ugh. Stress management score is also missing. Makes sense since there is no data. 🙄