Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[T_tallent33]

I'm having the same issue 😞 

[Jazzyjeep]

Same problem here for the past 3 days …very frustrating 

[rptaishoff]

iPhone 8
iOS 14.3

Sent from my iPhone

Moderator edit: personal info removed

[deiG]

@LiliyaFitbit , as you can see, it's not about phone models, but a common issue that many users are encountering. I'm surprised that Fitbit seems not even aware of it after such a big common issue has appeared for days! 

[RenegadeCat]

Sad to say, but I am glad I checked this forum today ... I thought the problem was just w/ my Versa 3 (which I *love*)!  One would hope that w/ this many Versa 3 users having the same problem, the Fitbit crew will get on it ASAP.

[Bypasssurvivor]

I tried also. No go. iPhone 12 Pro Max OS 14.6. Started 3 days ago also.

[Dynamt]

My app was up to date and no resolution to the issue

[CreativeChef]

I have iPhone 8 with iOS 14.6 did suggestions and still no change. 

[GeraldB88]

My BR, HRV and SP02 have stopped showing in Health Metrics since 27 and 28 June. Annoying. 

[SunsetRunner]

Join the many who are similarly situated. No viable response or solution
from Fitbit.

--
Ashenoff Sent from mobile

[GraceD86]

My Luxe and my boyfriend’s Charge 4 were previously working fine and are now having the same issue for the last 3 nights. I confirmed all software and firmware is up to date and even logged out and back into the app with no success. We too have slept well over 3 hours every night and gotten all of our other readings and metrics other than HRV and breathing rate. 

[Clove6060]

Sense 11/3/20 Fitbit Activation Date

Premium Subscription 

iPhone 6s Plus

iOS: 14.6

Fitbit app:  Updated 3.43.1 (1057) 10:20 am 6/19/21

Firmware: 44.128.5.38

Have not received Health Metrics BR & HRV since 6/25/21

[TBAFit]

Having the same issue on my versa 3 for the last 3 nights, everything else is good but BR, HRV

[rptaishoff]

Does not help at all

Sent from my iPhone

Moderator Edit: Personal info removed

[SunsetRunner]

Fitbit claims it’s an Android issue. It appears no one is reading the
responses from those of us who own IPhone products. Another sign of
automated responses from Fitbit. --
Ashenoff Sent from mobile

[Rich_Laue]

Are you seeing simple sleep or Sleep Stages? 

[JohnnyBoy12]

Add me and my wife to the list.

It’s kinda funny that the Fitbit response in this forum is to think that it’s simply a coincidence that so many of us just happened to have exactly the same problem happen at exactly the same time and not that it’s a problem on their end, and all we need to do is restart our devices and apps to fix it.

[SunsetRunner]

That appears to be the response. But if this continues they will be shocked
by how many Fitbit owners exit the premium package and others will move to
Apple watches and other brands that are reliable. This too shall end!--
Ashenoff Sent from mobile

[Sfmeikle]

I have searched and performed every recommendation available. No luck! Three days - no Data. Had been working fine. Now nothing. 

[JohnnyBoy12]

As a new Fitbit owner it’s disappointing to see they don’t have a good enough handle on their platform to recognize it’s obviously a widespread issue across multiple devices and operating systems, and rather than looking internally are telling us to go through a bunch of useless steps and post our device information. It’s their job to diagnose the problem, not ours… and it speaks volumes that they even have to ask us for this info.