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Heart Rate Grayed Out

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‎04-18-2022 18:51

‎04-18-2022 18:51

Hi Community, 

 

I have A Fitbit Sense which was working fine since Sunday but I noticed that the Heart Rate tracking has been grayed out since yesterday. I have tried restarting the device which didn't work and the green light is also not flashing at the back. 

 

Appreciate if anyone can help to fix this. 

 

Thanks. 

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3 REPLIES 3

‎04-19-2022 03:24

‎04-19-2022 03:24

Hi, @Digvijay, welcome to the community, may I draw your attention to this article What factors can affect my heart-rate reading on my Fitbit device? which includes advice and troubleshooting threads. If you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎04-19-2022 04:42

In response to Gr4ndp4

‎04-19-2022 04:42

Thanks for the reply @Gr4ndp4!

 

I tried the troubleshooting steps in the article and it did not work. Furthermore, also note that the green light is not blinking now on my Sense so I am assuming that it is something to do with my Sense itself. Please let me know in case of any further suggestions!

 

Thanks!

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‎04-19-2022 06:00 - edited ‎04-19-2022 06:06

‎04-19-2022 06:00 - edited ‎04-19-2022 06:06

Hi, @Digvijay, absent the green flashing LED HR is not being detected. I would suggest you try a different clock face but if that does not work I suggest you call "Customer Support" here, and use the chat facility or phone for a prompt response. 

Good fortune.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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