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Moderator support/comments

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‎02-10-2022 09:40

‎02-10-2022 09:40

Is it just me or is there a noticeable absence of any Fitbit Moderator interaction on the Sense comment page?

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5 REPLIES 5

‎02-10-2022 10:11

‎02-10-2022 10:11

Hi @Rge  Moderators comment all over the forums. Was there a particular thread you were concerned about? These are the community forums and most of the people posting are users of Fitbit products.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-10-2022 10:24 - edited ‎02-10-2022 10:24

‎02-10-2022 10:24 - edited ‎02-10-2022 10:24

@Odyssey13 

I am referring specifically to the Sense  Forum. I am an 8 year user of Fitbit products and usually there are posts by the Moderators address users concerns/ questions when there is a long thread with many user with the same issues. 
But lately it seems less. I’ve seen this same phenomenon on other product forums, before the support for a specific device ends.

just my thinking, wondering if anyone else seems to have noticed the same.

not wanting to debate this, just my observation 

Regards

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‎02-10-2022 11:38 - edited ‎02-10-2022 11:38

In response to Rge

‎02-10-2022 11:38 - edited ‎02-10-2022 11:38

@Rge LizzyFitbit is the usual Mod who replies here in the Sense forum. And I've seen EdisonFitbit moderate as well.

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0 Votes

‎02-10-2022 14:16

In response to Rge

‎02-10-2022 14:16

@Rge  when a device is discontinued and no longer being sold by Fitbit, you'll see a banner at the top of the page. This is from the Zip forum:

"This forum is available for customer-to-customer support, but isn’t actively monitored by Fitbit Moderators. If you need further assistance, please visit our help site."   The Sense is still being sold and supported. 

Stepping in the U.S.A. since September 2013. Android 14

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‎02-10-2022 18:43 - edited ‎02-13-2022 17:34

In response to Odyssey13

‎02-10-2022 18:43 - edited ‎02-13-2022 17:34

@Odyssey13 @eezeepee , Nice to see you here. Thank you for your comments. 


@Rge , Nice to see you around. Thank you for your feedback, regarding our presence on the Sense Board. Please be assured that we moderators are still here. We are monitoring all current content and offering support when needed. 

I apologize if you felt that we are not as active as before, but believe me. The whole team is around should you have any inquiry or a thread needs our attention. 

Please feel free to tag any of us, if you want to make us aware of anything on any thread or board. Maybe we overlooked something. 

 

We appreciate your feedback and thank you for participating on the Community

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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