My Fitbit Sense is Broke for a second time in the last year. (13-02-2022)

[PavlosOr]

My Fitbit Sense since 15:00 stopped working.
Screen and Buttons Doesn't Respond.
I try to Reset it by pressing for 10 seconds the button but nothing happen.
What should i do;

[Guy_]

Hi @PavlosOr  - it sounds like the watch has a flat battery.

Try charging from a computer port and clean the watch and check the cable - How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[PavlosOr]

I have 2 original Fitbit chargers the last 1 i bought it before 2 months ago.
The battery at 15:00 had 90% battery.
At 15:30 was off and the app was showing 90% battery.
The watch are not responding from that minute until now.

I have connect it many times to the PC USB Ports and nothing happen.

Is very annoying to have Fitbit watches and every time brake after half or 1 or 2 years.

I have change over 5 Fitbit watches the last 5 years...

[Guy_]

@PavlosOr  - before contacting Fitbit, check the last sync time in the Fitbit App -  it could be that it was days ago and the watch discharged in the meantime.

If you thoroughly cleaned it and checked the charge cable and it's not charging probably best to contact Fitbit Support directly. They may be able to help you replacement charge cable.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[PavlosOr]

You are not read what I am writing.

We have communication problem. 

The last synchronization was at 15:50 Yesterday and the battery was 90%.

I can't get any Support the last 24 hours.

The Fitbit Support are Really Bad. 

Check the screen shot that upload. 

https://ibb.co/41cX0zP

[Guy_]

@PavlosOr  - may be its a watch fault. Did you try them through the Fitbit App?

[PavlosOr]

Yes I will Replace it again.
Now i will wait for some days or weeks until i receive the replacement.