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My experience with Sense and Customer Service

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‎10-02-2022 04:11 - last edited on ‎10-03-2022 05:47 by Fitbit Moderator

‎10-02-2022 04:11 - last edited on ‎10-03-2022 05:47 by Fitbit Moderator

After two failed Sense trackers all under warrantee, the company will give me Half off on a new tracker. Why would I try a third time. Only a fool would do that. I don’t recommend that anyone buy this tracker you will be so sorry. 

 

 

Moderator Edit: Clarified subject

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‎10-03-2022 05:51 - edited ‎07-20-2024 11:02

In response to Guy_

‎10-03-2022 05:51 - edited ‎07-20-2024 11:02

Hi there, @Ideasprite. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for your input!

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎10-02-2022 04:29 - last edited on ‎07-20-2024 11:02 by Fitbit Moderator

‎10-02-2022 04:29 - last edited on ‎07-20-2024 11:02 by Fitbit Moderator

Hi @Ideasprite - that caution makes sense.

However, often failed watches may have only temporary problems and the existing watch may be recoverable, depending on the original fault. Perhaps worth investigating further.

Author | ch, passion for improvement.

Best Answer

‎10-03-2022 05:51 - edited ‎07-20-2024 11:02

In response to Guy_

‎10-03-2022 05:51 - edited ‎07-20-2024 11:02

Hi there, @Ideasprite. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for your input!

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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