No sleep stages last night

[Robyne4]

I've had my Sense for a couple years, and I have never had problems with it, until the last week or so.

The Firmware Version shows 44.128.6.17.

A couple of days ago, I had to Force Stop the app, shut down the Sense, and restart my phone and my Sense because they were not synching.   They seem to be synching okay now, but my Sense is not always connected to my phone anymore.  It randomly disconnects, which it never did before.

I have a Google Pixel 3.

I always wear my Sense to bed.  I charge it in the morning while showering, so the battery is always charged and rarely runs low.  Last night though, it recorded sleep times, but no sleep stages.  I have NEVER had this issue before.

Is there something going on with my Fitbit Sense?  Why all of the sudden am I having struggles that I have never had before?

[nkostak]

Update 2/8/23: today I have data for sleep, temperature and readiness - the two missing days are still missing but data appears as it normally would for today. 

[GAIslandGirl]

I still can't get my Sense to sync. I've done everything recommended;
however, I am unable to push the button to the left for 10 seconds to
restart. Any suggestions?

[Robyne4]

How did they help you?  Did they ask you to perform actions besides what I identified already in my post?

Thanks for any information.

[Robyne4]

I got sleep stages and info last night.  All seems to be back to normal and I don't have to manually sync 10 times a day.  😊  Yay!  My Premium services and add ons seem to be back today, too.

[Guy_]

Hi @GAIslandGirl - may be just try logout of the Fitbit App, clear the storage cache and force stop it and reboot the phone, then try syncing. It may be enough.

Why can't you push the button for 10 seconds? You can't use finger nails or objects, it's best to squeeze the watch between finger and thumb so your thumb covers the hole, if you do actually need to restart it.

There are other ways to restart it if necessary but you may lose data. Try the other approach first.

[Kathycb]

There was an outage. It is fixed now.

[GAIslandGirl]

Actually, they didn't do anything. Just said it appeared my Fitbit had
synced. I looked at my watch, and it was finally synced. This after 3 days
of trying everything. I contacted Fitbit via the Chat. Hopefully they can
help you.

[SunsetRunner]

I agree that they should have communicated this to us. Seems to be working today.

Sent from my iPhone