02-26-2022 02:17
02-26-2022 02:17
Please anyone can help me
since yesterday when i do any workout i cant find its data, while everything is okay during the workout!!!
please help this is annoying
02-26-2022 04:06
02-26-2022 04:06
Hi @RandSuleiman - are you sure that you are syncing the watch with the Fitbit App on the phone? The workout may take a while to populate on the phone, so be patient.
Author | ch, passion for improvement.
02-26-2022 04:24
02-26-2022 04:24
Hi dear
ive been using fitbit since 2020 and this is the first time i faced this problem
so if you know a solution or any thing could help me to solve it please let me know
when i finished the workout the screen is givig me only “ not enough data to available”
02-26-2022 04:35
02-26-2022 04:35
@RandSuleiman - did you already restart the watch via Shutdown from the watch Settings menu?
Wait at least 10 seconds before pushing the button or placing on the charger to restart it.
Author | ch, passion for improvement.
02-26-2022 11:21
02-26-2022 11:21
Yes i did but the workout’s data is same 😕
02-26-2022 11:26
02-26-2022 11:26
@RandSuleiman - Probably best to contact Fitbit Support directly. They may be able to help you do deeper resolutions.
Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.
If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.
Author | ch, passion for improvement.
02-26-2022 20:58
02-26-2022 20:58
What screen is giving this message @RandSuleiman. the tracker, the fitbit app on the phone, or on the website.
Does the data show up in any one of these 3 places?
The data won't show on the tracker instill a full 2-way sync occurs.
02-27-2022 00:17
02-27-2022 00:17
@RandSuleiman - the restart won't correct what is past most likely, but may correct the error from happening again.
Author | ch, passion for improvement.