Not enough data to available

[RandSuleiman]

Please anyone can help me 

since yesterday when i do any workout i cant find its data, while everything is okay during the workout!!!
please help this is annoying  

[Guy_]

Hi @RandSuleiman  - are you sure that you are syncing the watch with the Fitbit App on the phone? The workout may take a while to populate on the phone, so be patient.

[RandSuleiman]

Hi dear

ive been using fitbit since 2020 and this is the first time i faced this problem

so if you know a solution or any thing could help me to solve it please let me know 

when i finished the workout the screen is givig me only “ not enough data to available”

[Guy_]

@RandSuleiman  - did you already restart the watch via Shutdown from the watch Settings menu? 

Wait at least 10 seconds before pushing the button or placing on the charger to restart it.

[RandSuleiman]

Yes i did but the workout’s data is same 😕

[Guy_]

@RandSuleiman  - Probably best to contact Fitbit Support directly. They may be able to help you do deeper resolutions.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

[Rich_Laue]

What screen is giving this message @RandSuleiman. the tracker, the fitbit app on the phone, or on the website. 

Does the data show up in any one of these 3 places? 

The data won't show on the tracker instill a full 2-way sync occurs. 

[Guy_]

@RandSuleiman  -  the restart won't correct what is past most likely, but may correct the error from happening again.