help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not getting notifications on my Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2021 10:08 - last edited on ‎03-27-2021 09:45 by Fitbit Moderator

‎03-26-2021 10:08 - last edited on ‎03-27-2021 09:45 by Fitbit Moderator

My sense is fully charged but no text or email notifications are going to my sense. They were before. It is connected to my phone. It also doesn't come on with the wrist flip. Why won't it work!

 

 

Moderator edit: Label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-27-2021 09:49

‎03-27-2021 09:49

Hello @Babybleu3502 Welcome to the community forums! 

 

Thank you for the information. I'd recommend following the suggested troubleshooting steps from this help article: 

How do I get notifications from my phone on my Fitbit device?

 

For the Screen Wake option, please make sure that Sleep Mode isn't activated. When Sleep Mode is activated, the screen stays dark when you turn your wrist. Finally, please make sure that the Screen Wake is set to Automatic. For more information about how to navigate the Sense, please check: 

How do I navigate my Fitbit device?

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes