Not receiving Blink camera motion detection notifications on my Sense

[Tweety5483]

I used to receive motion notifications from my Blink Camera app to my Fitbit Sense and all of a sudden I do not receive the motion notifications to my Sense. I receive other notifications from the Blink app to my Sense but not the motion notifications. So when my Blink camera at home records a motion, the notification only goes to my phone and NOT my Sense smart watch. I tried everything to try and fix this but nothing works. Can someone please help or know of anything that would change this? Thank you in advance. 

[Guy_]

Please make sure that App Notifications [under Notifications for your device] in the Fitbit App is correctly defined.

Also clearing the cache can help if there is a problem with the Fitbit App.

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo notification & App notifications setup.

Followed by restart of watch and phone.

Otherwise it may be wise to contact Fitbit Support directly. They may be able to help you.

[Tweety5483]

Thank you for this information, however, I tried all of this and it's not working. I tried talking to Blink Customer Service and its not their issue. I think it's from an update from Fitbit that messed this up. I hope they can fix this issue. I know I get the notifications on my phone but If I am paying a lot of money for a smart watch and it just stops doing something, I would hope that Fitbit would fix it right away. A lot of poeple might switch to a different fitness app, like Garmin.

[Lmxenter]

I am going through the exact same problem and even bought a new fitbit and that one still wouldn't get notifications from Blink.  I have uninstsalled, reinstalled, cleared cache, unpaired.   I have done everything imaginable and still this is the only notification that won't come to my fitbit.  Mine stopped a week ago today and I cannot find a solution.   It is very frustrating.  I'm sorry you are having the issue too, but makes me feel better that I'm not the only one!

[Tweety5483]

I am thinking it was from a firmware update that happened in the beginning of April. I'm hoping Fitbit techs are working on this.

[chcamxcana]

I'm having the same issue too on my versa 3. I've installed and uninstalled the fitbit app and blink thinking I changed some settings. But no success. Hopefully this issue gets solved soon. 

[SunsetRunner]

I also have the same issue on my Versa 3, which I purchased after the issue started on my Vetsa 2. Everything worked fine until last weekend. I still receive notifications when the system is armed or disarmed via the Blink scheduling feature. I contacted Blink and Samsung (I have a S10 android). Both have ran diagnostics and  their equipment and software checks out. Has to be a fitbit issue that I hope gets addressed

[Tweety5483]

I also have a S10 and checked with Verizon and Blink and it's definitely an issue with Fitbit. I really do hope they are able to fix this issue.

[chcamxcana]

I found a fix around in another forum and I tried it and it worked like charm. Here is the link to that forum.

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Ring-Camera-Motion-Detected-Notification/td...

Hope it works for everyone else.